Southern Housing Group

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Our business

• Who owns Southern Housing Group?
• How does Southern Housing Group finance its work?
• Does Southern Housing Group make a profit?

Our business > History

• When was Southern Housing Group set up?
• Why was Southern Housing Group set up?

Our business > Organisation

• Where does Southern Housing Group have homes?
• Which organisations are part of Southern Housing Group?
• How does Southern Housing Group operate?

Our business > Governance

• How is Southern Housing Group governed?
• Are there any checks on how Southern Housing Group operates?
• Who sits on the Group’s boards and committees?
• Could I apply to join one of the Group’s boards or committees?

Our business > Contractors

• How can our company become approved contractors?
• When submitting a tender, must we put our company name on the envelope?
• When submitting a tender, why do we have to print paperwork on both sides of the paper?
• Can registered members of Constructionline use that system to respond to pre-qualification questionnaires?
• What is the minimum public liability insurance cover required by Southern Housing Group?
• What is the minimum employer’s liability insurance cover require by Southern Housing Group?
• If we haven’t recent experience of the housing association sector would any tender bid fail immediately?

Our business > Partners

• How can I become one of Southern Housing Group’s business partners?

Our people > Working for the Group

• Will I be asked to undertake any form of assessment as part of the recruitment process?
• Can I apply for a job if I’m a Southern Housing Group resident?
• I have worked with Southern Housing Group before, can I apply again?
• I’m dyslexic. What special arrangements can be made for assessment?
• The job requires me to have access to a car. Will I get paid an allowance to use it?

Our customers

• Why do you ask me security questions when I phone the Service Centre?
• How can I make a complaint?
• What are cyclical maintenance, planned maintenance and major repairs?
• Do you have housing for older people?
• What should I do if I have a problem with my gas, electricity or water supply?
• What are my rights under the Data Protection Act 1998?
• The council refuse collectors are failing to collect rubbish properly. Who should I contact?
• I would like an additional service or facility introduced to my scheme. Is this possible?
• How can I report anti-social behaviour?
• What will Southern Housing Group do about anti-social behaviour?
• What can I do if I experience racial harassment?
• What can I do about domestic violence?
• Does Southern Housing Group provide homes for sale?

Our customers > If you rent

• How long will I have to wait for a transfer?
• Why have I been placed in Band C?
• My home is too big for me, can you help me move?
• Can I swap my home with another resident?
• What if I’m not satisfied with a repair?
• How will I know when my gas check and service are due?
• What’s the Decent Homes standard?
• Can my home be adapted for a disability?
• How can I get digital TV signals at my home?
• Can I put up a satellite dish or TV aerial?
• Am I allowed to have a dog or cat?
• Can I give my tenancy to someone else?
• The tenancy holder has died, what should I do?
• Can I take in a lodger?
• Am I entitled to compensation?
• Are my belongings insured?
• I’m moving out. How do I end my tenancy?
• Can I buy the rented home I’m living in?

Our customers > If you own

• How do I buy more shares in my shared ownership home?
• I want to sell my shared ownership home. What do I have to do?
• I don’t agree with the valuation of my home. What can I do?
• I’m worried about raising the money to pay my share of major works costs at my scheme. What can I do?

Our customers > How to become a resident

• Can I join a waiting list with Southern Housing Group?
• Do you have housing for older people?
• Do you provide homes for key workers?
• Does Southern Housing Group provide homes for sale?

Our customers > Becoming involved

• How can I give you my views on your services?
• I’d like to take part in the next inspection at my estate. When is it?
• I would be interested in joining one of the Group’s boards or committees. How can I apply?
• We want to set up a residents’ association. What do we have to do?
• How do I apply for a grant for a community project?

Building homes > Bricks and mortar

• Where do you build new homes?
• How many homes do you build each year?
• How are you doing on Decent Homes?
• What is the Decent Homes standard?

Building homes > Raising standards

• How are you working towards building sustainable homes?
• How do you ensure safety is considered when developing new homes?
• How do you measure your performance against other social landlords and the building industry?
• What is your approach to design?

News & resources

• Can I use one of your logos?
• Do you have brand values?
• Who do I contact for a press or news enquiry?

Southern Housing Group's Kent Supported Housing Team is awarded an 'A' Rating from Kent County Council

Time for tea for two.  Pictured:...  more

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