Southern Housing Group

Gender Equality Action Plan

Disability Equality Action Plan

The Group sets out to provide access to excellent customer service for all its customers, and to be an employer who is positive about disability. This action plan sets out our plans up to 2011.

Response to CLG on the the Cave review and the establishment of a new regeneration agency

Annual Report to Residents 2006/07

This report gives information on Southern Housing Group's performance in key areas during 2006/07, covering standards and targets in areas such as repairs and maintenance, rent collection and lettings.

Annual review 2007/8

Our Annual Review concentrates on all the people, both staff and residents, who help develop and manage our properties and build our communities in a rapidly changing environment.

Group Financial Accounts 2007/8

The consolidated financial statements for Southern Housing Group Ltd, James Butcher HA Ltd and South Wight HA Ltd, Southern Housing Home Ownership Ltd, Southern Space Ltd and Southern Housing Foundation are now available.

Annual review 2006/7 - print version

Annual review 2006/7 - screen version

Anti-social behaviour strategy

Sets out the Group’s anti-social behaviour strategy: Dealing with anti-social behaviour quickly and effectively. Maintaining this as a priority for the Group and our residents. Taking a balanced approach using a combination of prevention, enforcement and support.

Complaints information

Details of the Group’s complaints procedure

Complaints form

How to make a complaint

Development strategy

Details of how the Group plans to continue to meet the housing needs of a wide range of people in London and the South East.

Diversity strategy

This strategy identifies our key priorities in the areas of Governance, recruitment, housing access, tackling harassment, services and resident involvement.

Annual review 2005/6 - screen version

The report reviews a year of two successful mergers with Isle of Wight HA and James Butcher HA , improved efficiency through economies of scale and a new Group structure. We exceeded Housing Corporation development targets and introduced a new rent collection system and a Bengali phone line.

Financial report 2006/07 - screen version

The consolidated financial statements for Southern Housing Group Ltd, James Butcher HA Ltd and South Wight HA Ltd, Southern Space Ltd and Southern Housing Foundation.

Financial report 2006/07 - print version

The consolidated financial statements for Southern Housing Group Ltd, James Butcher HA Ltd and South Wight HA Ltd, Southern Space Ltd and Southern Housing Foundation.

Financial report 2005/06 - print version

This is the main report to stakeholders on the stewardship of Southern Housing Group by the Board and management.

Financial report 2005/06 - screen version

Housing Corporation Inspection summary

In 2002, Southern Housing Group's service was rated highly, being described as 'generally good' and well regarded by both residents and external stakeholders.

On Board

On Board contains general news and features of interest to Southern Housing Group's business partners and stakeholders. Published quarterly since 1997.

Racial harassament

Practical support that you can receive from the Group if you feel that you are being racially harassed.

Safeguarding vulnerable adults

Help and advice on what to do if you have been the victim of abuse or have witnessed abuse of another person.

Service charter

The Service Charter outlines the main services which the Group provides to residents. The Group is committed to providing efficient, friendly and reliable services.

Social homebuy application form

To apply to buy or part buy your current home.

Social homebuy

Find out if you van buy or part buy your current home.

Sustainability strategy

This document builds on our expertise in the social, economic and environmental aspects of sustainability. It brings together future challenges and key targets of our sustainability agenda in one key document.

Annual review 2007/8

Our Annual Review concentrates on all the people, both staff and residents, who help develop and manage our properties and build our communities in a rapidly changing environment.

Annual report to residents

This report gives information on Southern Housing Group's performance in key areas during 2005/06, covering standards and targets in areas such as repairs and maintenance, rent collection and lettings.

Annual review 2005/06 - print version

The report reviews a year of two successful mergers with Isle of Wight HA and James Butcher HA , improved efficiency through economies of scale and a new Group structure. We exceeded Housing Corporation development targets and introduced a new rent collection system and a Bengali phone line.

Anti-social behaviour strategy

Sets out the Group’s anti-social behaviour strategy: Dealing with anti-social behaviour quickly and effectively. Maintaining this as a priority for the Group and our residents. Taking a balanced approach using a combination of prevention, enforcement and support.

Complaints form

How to make a complaint

Complaints information

Details of the Group’s complaints procedure

Development strategy

Details of how the Group plans to continue to meet the housing needs of a wide range of people in London and the South East.

Disability Equality Action Plan

The Group sets out to provide access to excellent customer service for all its customers, and to be an employer who is positive about disability. This action plan sets out our plans up to 2011.

Diversity strategy

This strategy identifies our key priorities in the areas of Governance, recruitment, housing access, tackling harassment, services and resident involvement.

Housing Corporation Inspection summary

In 2002, Southern Housing Group's service was rated highly, being described as 'generally good' and well regarded by both residents and external stakeholders.

Safeguarding vulnerable adults

Help and advice on what to do if you have been the victim of abuse or have witnessed abuse of another person.

Service charter

The Service Charter outlines the main services which the Group provides to residents. The Group is committed to providing efficient, friendly and reliable services.

Social homebuy

Find out if you van buy or part buy your current home.

Racial harassament

Practical support that you can receive from the Group if you feel that you are being racially harassed.

Social homebuy application form

To apply to buy or part buy your current home.

Sustainability strategy

This document builds on our expertise in the social, economic and environmental aspects of sustainability. It brings together future challenges and key targets of our sustainability agenda in one key document.

Diversity policy

This document focusses on how we treat all sections of the community fairly. The communities we work in are made up of people from many different backgrounds and with many differing needs. As a social landlord, we value all sections of the community equally and we are committed to treating people fairly.

Gender Equality Action Plan

Active Residents' Guide 2008 - Our Resident Involvement Statement

Active Residents' Guide - South Wight HA

Active Residents' Guide - South Wight HA summary

This introductory statement sets out the opportunities residents have to become involved with South Wight Housing Association. This can be seen in more detail in the full Active Residents' Guide.

Aids and adaptations: Getting your home adapted to your needs

If you or a member of your household has a long-term illness or disability and has difficulty moving around your home, this leaflet explains how to request an adaptation.

An Introduction to our Resident Involvement Statement

Annual Report to Residents 2006/07

This report gives information on Southern Housing Group's performance in key areas during 2006/07, covering standards and targets in areas such as repairs and maintenance, rent collection and lettings.

Annual report to residents

This report gives information on Southern Housing Group's performance in key areas during 2005/06, covering standards and targets in areas such as repairs and maintenance, rent collection and lettings.

Anti-social behaviour strategy

Sets out the Group’s anti-social behaviour strategy: Dealing with anti-social behaviour quickly and effectively. Maintaining this as a priority for the Group and our residents. Taking a balanced approach using a combination of prevention, enforcement and support.

Buying your home

How to use your right to buy or acquire

Complaints form

How to make a complaint

Complaints information

Details of the Group’s complaints procedure

Development strategy

Details of how the Group plans to continue to meet the housing needs of a wide range of people in London and the South East.

Diversity strategy

This strategy identifies our key priorities in the areas of Governance, recruitment, housing access, tackling harassment, services and resident involvement.

Energy - how to save it in your home

A short guide produced by Southern Housing Group in response to rquests for information from residents' surveys.

Debt Advice

Getting on top of your bills.

Housing Corporation Inspection summary

In 2002, Southern Housing Group's service was rated highly, being described as 'generally good' and well regarded by both residents and external stakeholders.

Disability Equality Action Plan

The Group sets out to provide access to excellent customer service for all its customers, and to be an employer who is positive about disability. This action plan sets out our plans up to 2011.

Open Door - Spring 2007

Residents’ newsletter published three times a year with details on important policy changes, regional and Group-wide news, important tenancy-related information and details of homes for mutual exchange.

Open Door - Summer 2007

Residents’ newsletter published three times a year with details on important policy changes, regional and Group-wide news, important tenancy-related information and details of homes for mutual exchange.

Open Door - Winter 2007

Residents’ newsletter published three times a year with details on important policy changes, regional and Group-wide news, important tenancy-related information and details of homes for mutual exchange.

Open market homebuy

Guidance from the Housing Corporation on buying a home on the open market using an equity loan.

Resales

How to sell your home if Southern Housing Home Ownership, Southern Housing Group or South Wight Housing Association is the freeholder of your property.

Residents handbook - you and your home

The Residents’ Handbook is available in five parts. This part contains essential information on repairs and maintenance.

Residents handbook - you and your home (Bengali version)

The Residents’ Handbook is available in five parts. This part contains essential information on repairs and maintenance. Bengali version

Residents handbook - you and your home (Turkish version)

The Residents’ Handbook is available in five parts. This part contains essential information on repairs and maintenance. Turkish version

Racial harassament

Practical support that you can receive from the Group if you feel that you are being racially harassed.

Residents handbook - you and your household

The Residents’ Handbook is available in five parts. This covers your rights and responsibilities as a Southern Housing Group resident.

Residents handbook - you and your household (Bengali version)

The Residents’ Handbook is available in five parts. This covers your rights and responsibilities as a Southern Housing Group resident.

Residents handbook - you and your household (Turkish version)

The Residents’ Handbook is available in five parts. This covers your rights and responsibilities as a Southern Housing Group resident. Turkish version.

Residents handbook - you and your neighbourhood

The Residents’ Handbook is available in five parts. This part explains ways in which we can help make community life work.

Residents handbook - you and your neighbourhood (Bengali version)

The Residents’ Handbook is available in five parts. This part explains ways in which we can help make community life work. Bengali version

Residents handbook - you and your neighbourhood (Turkish version)

The Residents’ Handbook is available in five parts. This part explains ways in which we can help make community life work. Turkish version

Residents handbook - you and your rent

The Residents’ Handbook is available in five parts. This section contains information about your rent payments.

Residents handbook - you and your rent (Bengali version)

The Residents’ Handbook is available in five parts. This section contains information about your rent payments. Bengali version.

Residents handbook - you and your rent (Turkish version)

The Residents’ Handbook is available in five parts. This section contains information about your rent payments. Turkish version.

Residents handbook - you and Southern housing group

The Residents’ Handbook is available in five parts. This covers how you can keep in touch with our services.

Residents handbook - you and Southern housing group (Bengali version)

The Residents’ Handbook is available in five parts. This covers how you can keep in touch with our services. Bengali version.

Residents handbook - you and Southern housing group (Turkish version)

The Residents’ Handbook is available in five parts. This covers how you can keep in touch with our services. Turkish version.

SWHA Residents' Handbook - You and South Wight HA

Keeping you in touch with our services.

SWHA Residents' Handbook - You and your household

Your rights and responsibilities as a resident.

SWHA Residents' Handbook - You and your neighbourhood

Helping to make community life work.

SWHA Residents' Handbook - You and your rent

Everything you need to know about your rent payments.

SWHA Residents' Handbook - You and your home

All about repairs and maintenance.

Safeguarding vulnerable adults

Help and advice on what to do if you have been the victim of abuse or have witnessed abuse of another person.

Service charter

The Service Charter outlines the main services which the Group provides to residents. The Group is committed to providing efficient, friendly and reliable services.

Social homebuy

Find out if you can buy or part buy your current home.

Social homebuy application form

To apply to buy or part buy your current home.

Staircasing

How to buy further shares in your shared ownership home.

Sustainability strategy

This document builds on our expertise in the social, economic and environmental aspects of sustainability. It brings together future challenges and key targets of our sustainability agenda in one key document.

Valuations

If you own a shared ownership, Starter Home or Homebuy property, your lease sets out that you need a valuation if you want to buy or sell equity (a percentage share) in your home.

New homes in Hackney

Gender Equality Action Plan

Social homebuy

Find out if you van buy or part buy your current home.

Service charter

The Service Charter outlines the main services which the Group provides to residents. The Group is committed to providing efficient, friendly and reliable services.

Safeguarding vulnerable adults

Help and advice on what to do if you have been the victim of abuse or have witnessed abuse of another person.

Social homebuy application form

To apply to buy or part buy your current home.

London Affordable New Homes Show 2008

An invitation to the London Affordable New Homes Show 2008.

Disability Equality Action Plan

The Group sets out to provide access to excellent customer service for all its customers, and to be an employer who is positive about disability. This action plan sets out our plans up to 2011.

Sustainability strategy

This document builds on our expertise in the social, economic and environmental aspects of sustainability. It brings together future challenges and key targets of our sustainability agenda in one key document.

Racial harassament

Practical support that you can receive from the Group if you feel that you are being racially harassed.

Complaints information

Details of the Group’s complaints procedure

Complaints form

How to make a complaint

Anti-social behaviour strategy

Sets out the Group’s anti-social behaviour strategy: Dealing with anti-social behaviour quickly and effectively. Maintaining this as a priority for the Group and our residents. Taking a balanced approach using a combination of prevention, enforcement and support.

Housing Corporation Inspection summary

In 2002, Southern Housing Group's service was rated highly, being described as 'generally good' and well regarded by both residents and external stakeholders.

Diversity strategy

This strategy identifies our key priorities in the areas of Governance, recruitment, housing access, tackling harassment, services and resident involvement.

Development strategy

Details of how the Group plans to continue to meet the housing needs of a wide range of people in London and the South East.

Gender Equality Action Plan

Disability Equality Action Plan

The Group sets out to provide access to excellent customer service for all its customers, and to be an employer who is positive about disability. This action plan sets out our plans up to 2011.

Complaints information

Details of the Group’s complaints procedure

Housing Corporation Inspection summary

In 2002, Southern Housing Group's service was rated highly, being described as 'generally good' and well regarded by both residents and external stakeholders.

Development strategy

Details of how the Group plans to continue to meet the housing needs of a wide range of people in London and the South East.

pub: On Board August 2008

Financial report 2005/06 - screen version

Financial report 2005/06 - print version

This is the main report to stakeholders on the stewardship of Southern Housing Group by the Board and management.

Diversity strategy

This strategy identifies our key priorities in the areas of Governance, recruitment, housing access, tackling harassment, services and resident involvement.

Anti-social behaviour strategy

Sets out the Group’s anti-social behaviour strategy: Dealing with anti-social behaviour quickly and effectively. Maintaining this as a priority for the Group and our residents. Taking a balanced approach using a combination of prevention, enforcement and support.

Annual review 2005/06 - print version

The report reviews a year of two successful mergers with Isle of Wight HA and James Butcher HA , improved efficiency through economies of scale and a new Group structure. We exceeded Housing Corporation development targets and introduced a new rent collection system and a Bengali phone line.

Annual review 2005/6 - screen version

The report reviews a year of two successful mergers with Isle of Wight HA and James Butcher HA , improved efficiency through economies of scale and a new Group structure. We exceeded Housing Corporation development targets and introduced a new rent collection system and a Bengali phone line.

Corporate signage

Guidance on producing Southern Housing Group signage.

Complaints form

How to make a complaint

Design solutions

A guide to Southern Housing Group’s corporate identity.

On board

Published quarterly, On Board contains general news and features of interest to Southern Housing Group's business partners and stakeholders.

Racial harassament

Practical support that you can receive from the Group if you feel that you are being racially harassed.

Social homebuy application form

To apply to buy or part buy your current home.

Service charter

The Service Charter outlines the main services which the Group provides to residents. The Group is committed to providing efficient, friendly and reliable services.

Social homebuy

Find out if you van buy or part buy your current home.

Style guidelines

Design and copy guidelines, logo artworks, typefaces, and colours for agencies or individuals working with Southern Housing Group

Safeguarding vulnerable adults

Help and advice on what to do if you have been the victim of abuse or have witnessed abuse of another person.

Sustainability strategy

This document builds on our expertise in the social, economic and environmental aspects of sustainability. It brings together future challenges and key targets of our sustainability agenda in one key document.