New technology benefits residents
At Southern Housing Group, we are continually looking at new ways to improve the services we offer our residents.
Our latest initiative to equip frontline staff with the latest hi-tech mobile working terminals which will speed up response times and help improve resident satisfaction with our service.
Housing management staff trialled the use of mobile working terminals last year and the results showed that we were able to provide a more efficient and effective service. We are now rolling this process out across all of the Group, including James Butcher and South Wight housing associations.
The benefits to this new way of working include staff being more responsive to queries when they are on site as all the information they need is at their finger tips. They can also manage and plan their work load better.
The system works by logging on to the Group’s IT system via a wireless free link, which provides access to email, documents and resident details. There is no information actually stored on the terminals, as they do not have hard drives, so all resident details are completely secure and password protected.
Paul Smith, Group Operations Director said: “We have been exploring for some time how we could use technology to improve the service we provide for our residents and following a successful pilot are now ready to roll out the arrangements.”
“Staff on site visits have previously lost time in dealing with residents’ enquiries or service requests because of the need to return to the office for information. Under the new arrangements, residents’ enquiries can be dealt with immediately in their own homes.”
If you want to know more about how this system works please contact the Service Centre on 08456 066 366.