Our Customer Service Offer outlines the level of service that you can expect from us.
We created this in consultation with staff and residents, including:
Discussion with all five Resident Service Panels
Online consultation with 91 residents on our e-panel
A half-day workshop attended by eight residents.
The outcome of this consultation is a short and simple Customer Service Offer. The new offer applies to all residents across all of the services that you receive from us or our contractors, working on our behalf.