Looking for a home
Investors & partners
We recently launched Customer Voice Forums, a new way to involve our customers in our decision making. The forums will ensure that customers have a real say in the way we work and can lead change across the business.
Our three new forums are:
Forums will meet quarterly and are made up of customers from different areas and tenures with a range of experiences, issues and opinions.
They will add real value. One or two customer champions have been allocated to each area of the business and buddied with a senior manager. They will have the opportunity to understand that area so they are able to challenge the policies, processes and practices we have in place and make a real, valued difference to the Group. Their work will lead how we involve and consult residents in the work we do going forward.
Most of them! We are hoping to include customer experience, communications, complaints, home ownership, survey data, home management, repairs & maintenance, reinvestments, antisocial behaviour, service improvement, community investment, local consultation, procurement, policy, sheltered and sustainability. So there’s something for everyone!
- Make a real difference to a wide number of customers
- Fantastic experience to add to your CV
- Speak up for fellow residents
- We’ll invest time and money in your training, and cover any expenses. This will include £1000 annual remuneration
- Gain an in-depth understanding of an area of the business you’re interested in.
We’re looking for residents who are interested in finding out more about the work we do and making a difference to how we do it. But we’re also looking for specific skills for each area. Find out what we're looking for and how you could get involved or email firstname.lastname@example.org for more information.