Income Recovery Team
Within our Resident Services Team we have two Income Recovery Officers who can visit you in your home to help you:
- arrange a payment plan, if you are in rent arrears
- complete Housing Benefit forms and challenge Housing Benefit
- signpost you to an agency which can help with managing your debts
Please contact the Service Centre on 0300 303 1771, option 2 or email us on Service.Income@shgroup.org.uk to request a visit from your Income Recovery Officer.
If you are experiencing difficulties in paying your rent, please contact us as soon as possible on 0300 303 1771. If you fail to keep to any payment agreement, we will take formal action against you which could end up with you losing your home.
Paying rent and service charges
You can pay your rent or service charge in several convenient ways, either over the counter, by phone or on the internet.
To sign up with an account to pay your rent online, check your rent account and repair history as well as report a repair or make a complaint online, please visit the residents' login page.
PayMate card
We give all our residents a 'PayMate' card that makes it easy to keep your account details handy and make payments over the counter at hundreds of locations.
If you haven't received a card or you have lost it, please contact the Service Centre on 0300 303 1771.
By telephone (Allpay automated system)
Please call 0870 243 6040 to pay using our automated voice-recognition system 24 hours a day, seven days a week. You will be connected automatically to a customer service representative if unsuccessful. You will need your PayMate card, or your account details.
By telephone (service centre)
You can pay your rent by debit or credit card by calling our Service Centre on 0300 303 1771. The Service Centre is open from 8am to 8pm, Monday to Friday.
Online
Pay online by visiting www.allpayments.net. You do not need to register to use this service. You can pay by credit or debit card.
Direct debit
To set up a direct debit please call the Service Centre on 0300 303 1771.
Post Office
You can pay at the counter by cash, cheque or debit card. You will need your PayMate card for your correct account details. Your payment will be processed immediately and you will get a receipt as proof of payment. Please keep your receipt.
PayPoint
PayPoint outlets are mainly in shops and garages in towns and cities. Payment is by cash only. You will be given a receipt as proof of payment. Please keep your receipt. You will need to have your PayMate card with you in order to provide the correct account details.
Money Advice
For general debt advice please see our debt advice leaflets for tips. Complete a budget sheet to help manage and prioritise your debts.
You may be entitled to benefits to help you pay your rent. Please visit the Turn 2 us website to find out more.
You can seek help from your local Citizens Advice Bureau. Go to their website at www.citizensadvice.org.uk or phone 0845 1203707. They can advise on debt management, benefits including Housing Benefit and legal advice.
Or contact National Debtline for free debt advice on 0808 808 4000.