Our performance
A promising inspection for James Butcher
We were inspected by the Audit Commission in May 2007, receiving one star and "promising prospects for improvement". The report acknowledged the progress we had made since being released from the Housing Corporation's supervision in March 2006.
During the course of the inspection, the inspectors carried out interviews with managers and held focus groups with staff and residents. They visited some of our schemes and the Group's service centre in Horsham.
The key questions which they focused on during the week were:
- How good are the services provided to residents?
- What are the prospects for an improvement in the quality of those services?
We have also been developing resident involvement and services as part of our Building Blocks to Excellence strategy, enabling us to strengthen the way we works, so we can deliver the services residents most need and want.
In September 2008 we introduced the integrated housing management approach adopted by the Group in 2007. You can read our Board reports on Performance Indicators.
