“I joined Southern Housing Group in 2000 and have worked in various roles including Customer Services Administrator, Estate Officer, and Neighbourhood Housing Manager.
"I now work as a Resident Services Officer and am responsible for providing a responsive, customer-focused housing management service to all customers in my region.
"I enjoy my job because it's customer-focused. It's my responsibility to ensure customers receive the support and information they need. I help them with the issues they may face, including to do with tenancy sustainment."
"Working for the Group I have been able to learn new skills while developing my existing ones.”