Government Guidance As you may be aware the Government announced on 16/3/20 that people over the age of 70 and those with certain health conditions should be prepared to distance themselves for others for a period of 12 weeks. We think this may start fairly soon.
We understand that this will be a stressful situation for many of you and we want to make sure that we can continue provide you with a service while protecting your health and keeping you safe.
What we are doing With effect from Monday 23 March we will be introducing a telephone service for all residents in our sheltered schemes which will enable you to contact your Sheltered Scheme Coordinator (SSC), or the SSC covering your scheme, at any time during their normal working day.
They will give every resident who has a telephone a call once a day to check on your welfare even if they do not do so normally. The Group already has your number so that we can do this. They will also keep in touch with our cleaning and gardening teams at the schemes and Appello (formerly Medvivo), our Careline service.
You will also be able to contact your SSC by phone and their number is at the end of this letter together with the number of our Service Centre who will be able to get a message to someone who can help you if your SSC is busy.
By ringing your SSC you will be able to get help and advice with:
Paying your rent, doing your shopping or collecting prescriptions if you can’t get out and don’t have any family or friends who can help you
Organising emergency repairs in your home (repairs that are not emergencies will not be undertaken at the present time)
Liaising with contractors and others needing access to communal areas in an a emergency
Contacting friends, family or other organisations and providing reassurance
If you do not have a phone and no friends and family living locally please let you SSC know so that we can work out how best to support you.
In addition to the cleaning staff who will continue to visit your scheme we are aiming that one of our SSC’s will be at your scheme at least once a week to make sure that the building and our residents are safe.
The number for Appello remains the same. If it is not an emergency please ring Appello, your SSC or your friends and family rather than use the alarm system as due to increased volumes it may take Appello longer to answer alarm calls than normal.
Other steps Southern Housing Group is taking To further minimise the risk to residents Southern Housing Group are taking the following additional steps with immediate effect:
Cancelling all formal resident meetings and events that Southern Housing Group have arranged.
Not taking any bookings for the guest room.
Actively seeking a supply of hand sanitisers to put at the entrance to all schemes, or alternatively directing people to hand washing facilities.
Asking cleaners to regularly disinfect any “touch” points around the scheme, such as handrails, door handles and finger plates.
You can assist with our efforts to stop the spread of any infection by asking your visitors to wash their hands, and to ask them to stay away if they show any symptoms associated with Coronavirus