Rent & Accounts

We recognise that this is a challenging time for many people and our Customer Accounts Team remain available to help during this time. We have set out some of the main information below for anyone with queries about their account – please get in touch.

Problems with rent?

If you are concerned about being able to pay your rent, please get in contact with us early so that we can help. Southern Housing Group supports the NHF pledge - the commitments include not evicting tenants suffering from Covid-19 related financial hardship and helping residents access benefits and other support.

If you are worried about your ability to pay your rent or have a change in circumstances then please contact our Customer Accounts Team for help and advice on 01403 220440

We’ve also provided some helpful website links below, about accessing benefits, which you might find useful. If you need help setting up a Universal Credit claim, take a look at “Universal Credit in Action”, which explains the Universal Credit’s online services.

Going paperless for this quarter’s rent statements

A reminder, that to do our bit to reduce the burden on the Post Office during the Coronavirus pandemic, our quarterly rent statements are going paperless for a short while. This won’t affect how you pay your rent which you can continue to do in your usual way – it just means you won’t be receiving a paper rent statement from us through your letterbox this quarter. 

Information on ways to pay your rent.

Can you email me my rent statement?

Yes we can.  If you would like to receive a copy of your quarterly rent statement by email then please contact the Customer Accounts Team on 01403 220440 and we will sort that out for you.

Access to benefits

These websites also have lots of other videos that might be useful for people.

Shelter – Discretionary Housing Payment, a way to help pay your rent (DHP)

Citizens Advice - Personal Independence Payment (PIP)

Universal Credit in Action – Overview of Universal Credit

Turn2Us - Benefits and Coronavirus

Additionally our Community Investment team have a range of services to help you with your finances – including advice on how to access or claim benefits, which you can read about by clicking here.

Due to the impact of Coronavirus, the team are currently operating at a reduced service.  If you’d like to get in touch, for any non-urgent enquiries, please email community.investment@shgroup.org.uk and we’ll respond as soon as we’re able to.

If your enquiry is urgent, you can call the team on 0300 020 0549. Thank you for your patience and understanding.