In this third lockdown we will continue to work hard with our contractors to deliver our full repairs service. It is likely however that we won’t be able to offer the same timescales as we usually would, so many non-emergency repairs will fall outside our previous 10 day response time.
It is also likely that we may have to re-schedule some non-emergency repair appointments to accommodate more emergencies or when we face staff shortages due to illness and/or self-isolation.
Please bear with us while our teams adjust to the impact of the latest lockdown restrictions.
What you can expect from us:
When you call to log a repair, we will ask if any member of your household has symptoms or is self-isolating. If they are, we’ll record your request and you’ll need to contact us again once your circumstances change.
When an operative arrives at your home they will ask if any member of your household has symptoms or is self-isolating. If they are then we may come to complete the job at a later date.
Our operatives will all carry Personal Protective Equipment (PPE) which they will use as directed by the current government guidance. This will include the wearing of a face covering and observing social distancing.
What we need from you
Patience – our team are adjusting to a new way of working. We will try to make this as easy for you as possible but please bear with us as we make this transition.
Distance – If we’re working in your home please always maintain two metres distance from our colleagues. Ideally you should remain in a different room while they work.