Repairs service

You can now book non-emergency repairs as usual.

From 1 June 2020 we will begin to offer non-emergency day to day repairs. Please book these as normal.

We’re working hard to return to a fuller repairs service and from 1 June we’ll be reopening the non-emergency repairs service that was paused during lockdown.

There is a back-log of non-emergency repair work which was booked in before the lockdown and we are aiming to complete all these jobs by December 2020.

Initially we won’t be able to offer the same timescales as before, so many non-emergency repairs will fall outside our previous 10-day response time.

Please bear with us as our team adjusts to a new way of working.

What you can expect from us:

When you call to log a repair we will ask if any member of your household has symptoms or is self-isolating. If they are, we may not log a non-emergency repair.

When an operative arrives at your home they will ask if any member of your household has symptoms or is self-isolating. If they are then we may come to complete
the job at a later date.

Our operatives will carry Personal Protective Equipment (PPE) which they will use as directed by the current government guidance.

If you request, our operatives will wear a face mask. Our operatives will maintain a safe distance of two metres from members of your household. Our team will clean the direct area where they have been working before leaving your home.

What we need from you

Patience – our team are adjusting to a new way of working. We will try to make this as easy for you as possible but please bear with us as we make this transition.

Distance – If we’re working in your home please always maintain two metres distance from our colleagues. Ideally you should remain in a different room while they work.