Victoria Brent-Watson has worked here for five years, and is part of our Supporting Care and Independence Team. We followed Vicky for the day to find out more about what she does, and how she supports our customers.
*We’ve changed some customers’ names in this story to protect their identity.
I get into the office and check my emails then catch up with my team to discuss what everyone’s got going on today. We’ve got an open door policy at out office in the scheme so I keep an eye out for any residents who may stop in for a chat.
Gladys from flat 17 pops in to see me. She’s been a bit under the weather recently and asks me if I can arrange a GP appointment. At our Extra Care schemes we provide all kinds of support so I’m happy to help. I call the doctor who will see Gladys on Thursday.
I’ve got a multiagency meeting to discuss support for Bernard, one of our older residents. Bernard is living with dementia but likes to be as independent as possible. We’re discussing how to make that work for him while keeping him safe and secure, as well as talking about the kinds of activities he’ll benefit from being invited to. Bernard likes bingo and music and we’ve got a couple of events coming up that will suit him.
After lunch I drive out to meet Linda. Linda wants to come and live in one of our extra care schemes and I need to go and meet her to assess her needs. Linda uses a wheelchair and so her new flat will need work for her. We’ve got a suitable place available nearby, so I’ll start the process of signing her up.
All our care homes are regulated by the Care Quality Commission – they inspect care providers to make sure we’re doing the best for our residents. As part of this I need to observe our teams as they go about their work to make sure everything’s up to standard. This inspection goes brilliantly with all my colleagues doing great work. One of our schemes was recently rated Outstanding by the CQC – this is a real achievement which very few care homes gets.
“I love my job because it's so varied – no day is the same and I get a warm feeling knowing I’m helping make our residents’ lives better.”