We recently welcomed one of our customers, Lisa Brickell, as a new member of the Sheltered Housing Team. Lisa started her professional journey with us during a six month work placement in our Home Energy Advice Team (HEAT).
Lisa first came to work for Southern housing Group after her husband was discharged from the Army. After an extended maternity leave, she looked for part-time administrative roles, but was having limited success.
One of our Employment Skills Officers, Kate Wainwright, first met Lisa while helping her find a part time admin-based role, and it has been through working with Kate that Lisa began her professional journey with Southern Housing Group.
Kate explains: “Lisa initially had no luck with her applications, and mentioned she would love to work for Southern Housing Group if any positions came up. Not long after, I spotted an advertisement for the six month HEAT role and felt that was definitely something she would be good at.
“We worked together to apply for it. Lisa did a great job at the interview and was offered the role, which she started last September.”
During her time with HEAT, Lisa provided admin support to our HEAT advisors and liaised with customers to support them with their home energy queries.
Lisa says her time with HEAT was invaluable in brushing up her professional skills and learning about the Group. “I learnt all about energy efficiency, different grants that were available to help customers, and how customers have benefitted from the HEAT service,” she explains.
Kate continues: “In January, we started to look for new opportunities for when Lisa's time with HEAT came to an end.
“We spotted a vacancy for a Scheme Services Coordinator based in Hayward Heath, which she was keen to apply for as it was scheme-based and would allow her to work directly with customers. I felt that, with her experience, she stood a good chance of being successful and I was confident she’d do really well.
“I was so pleased when she was offered the job, and when I last spoke to her, it was clear how much she’s enjoying her new role.”
As a Scheme Services Coordinator, Lisa works face to face with our sheltered housing customers, supporting them to access our repairs service, carry out health and safety checks, help them access local services, and provide support with community and scheme activities.
Lisa is settling into her new role and it’s going well: “I still have lots to learn, but I’ve already learned a great deal. I love the challenge and I’m looking forward to learning more, and the residents have been very welcoming.”
We offer around four paid work placements a year doing administrative work for one of our teams. Placements are designed to help people regain their confidence and build their skills and knowledge. If you’d like to know more about a work placement with us, get in touch with our Community Investment Team.
For more information on the Home Energy Advice Team (HEAT), please contact
Mary Weeks Communications Manager Southern Housing Group 0207 553 6841