Meet Alice Webster from the Group's Community Investment Team
Alice Webster from the Group's Community Investment Team reveals what she's doing to help make lives better for our customers.
What do you do?
I work in the Group’s Community Investment Team. I manage our Financial Skills Officers across north Hackney, Islington, Kensington & Chelsea, Hammersmith & Fulham, Southwark, Reading, and Wiltshire.
I support the Group’s response to welfare reform and what we’re doing to tackle poverty-related issues among our vulnerable customers.
A big part of what I do is partnership working, both with other colleagues and external partners. I work closely with a number of different housing associations and community groups, largely throughout London. I think it’s really important to share resources and connections so we can maximise what we do for our customers to help make their lives better.
What are you working on at the moment?
We just launched Money Talks, a quarterly forum bringing together charities, financial and research institutions, and other organisations working to tackle poverty and other money-related issues our customers face.
Each talk invites speakers to discuss the latest research, activities, trends and issues that affect our customers. It’s a great networking opportunity and a useful way for us to raise awareness of our Community Investment Team externally.
I’ve also recently partnered with Clarion and The Guinness Trust to set up a ‘social supermarket’ on our Ixworth estate in west London, and I’m in the middle of setting up a food poverty network with other London-based housing associations.
This week, I’m joining other members of the Community Investment Team for London Challenge Poverty Week to learn more about how we can tackle poverty and work with others. We’ll be taking part in the End Hunger Campaign Conference and the London Child Poverty Summit.
Why is Community Investment such an important part of what the Group does?
Community Investment is at the heart of who we are: we’re a social landlord that recognises its responsibility to its customers and the communities it serves. Community Investment’s remit is huge. In terms of financial support, we respond to local needs and help build resilient communities currently facing the unprecedented impact of the biggest welfare reform we’ve ever had – Universal Credit.
What do you wish people knew about Community Investment?
The impact we have on our customers is enormous and life-changing. Support from other sources such as local authorities is decreasing, and we are more important than ever.
Without the Community Investment Team, some of our customers wouldn’t have anywhere to turn to after facing poverty, unemployment, and a challenging welfare system. I’m very proud to play a part in that.
Lastly, if you could have any super power, what would it be?
It would be the ability to stop time so I could do even more in a job I love!