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Throughout this difficult time, we have been working hard to adapt the services we offer and ensure new safety measures are put in pace for our customers and staff.
Like many other companies in the UK, we’ve been operating at a reduced workforce capacity.
Some of our colleagues had to self-isolate or work from home due to new safety measures put in place by the government.
However, regardless of the tough circumstances, we did our best to make sure we continue to carry out priority repairs to resident’s homes, conduct fire risk assessments, provide cleaning and gardening services on our estates and interact with residents in a safe and efficient way.
Four months in, we’re acutely aware that COVID-19 still presents a very real threat despite the easing of lockdown restrictions.
However, we’re starting to slowly take a cautious approach at re-opening our usual services and activities.
As a way of keeping our residents up-to-date with what we have been up to during and post-lockdown, a number of teams across the business have volunteered to share their experiences of working from home and maintaining business “as usual”.
Kerry Clare, Resident Involvement Manager, said: “Our work in the Customer Involvement Team is focused on ensuring that our resident’s voices are heard. We aim to deliver services that are right for them.
“COVID-19 has had an impact on the way we work and speak to our customers. But our team is committed to ensuring that we continue to consult residents on how to improve the management of homes and tenancies.”
Kyei Barfour, from our Estate Care Team, said: “During these challenging times, our Estate Care Teams have been working hard to ensure we continue to provide cleaning and gardening services to our communal areas.”
Mark Boakye, another member of the Estate Care Team, added: “It’s been tough for many of our frontline teams. But residents have been very supportive, and a couple of our teams even received a round of applause from our customers.”
We’ve also caught up with key members of our Regeneration and Marketing Teams to see how the pandemic has changed the way they operate.
Ian Patinson, Senior Regeneration Manager, said: “For regeneration projects we had to rethink the way that we do resident and community consultation.
“This has involved a lot of phone calls to residents as well as creating newsletters and building interactive websites to continue to communicate with them.”
Sherene Taylor, Marketing Manager, added: “For marketing, when the lockdown first came about, we were unable to host open days and individual viewings of our Shared Ownership properties.
“For us, that meant looking at alternative ways to allow our buyers to view our homes. Working from home we commissioned fly-through videos of our East London development, The Refinery.
“Moving forward, we are looking at incorporating 360 Interactive tours of our available customers to view our properties from the comfort of their own home.”
With the lockdown conditions easing across the country, we’re increasing the level of service we can provide in some areas.
It will take a little while to get levels up to where they were before the virus hit, so please bear with us as our teams adjust to a new way of working.