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With the Covid-19 pandemic in full swing, our brave team of Scheme Services Coordinators (SSC’s) have been continuing to serve our residents.
We caught up with Huma Khan and she took us behind the scenes of her role and responsibilities since the outbreak of the Coronavirus. Based in east London, and working primarily on a scheme with 64 flats, her role has changed somewhat over the last few months.
“Many of the residents that I look after are in the over 70’s high-risk category and so being in close contact with them daily hasn’t been possible. Our resident’s well-being, especially from a loneliness perspective has been very important at this time. Therefore, part of my new working norm has come with many challenges, including working from home four days a week and one doing one scheme visit a week.
“Usually my role is a part-time one and I’d finish in the early afternoon, but at the moment I’m spending time outside of my core hours working to ensure residents are safe and well by calling them individually to check in.
“The ongoing calls to check in allow me to find out if residents need additional support due to Covid-19. Things like shopping as well as letting them know about services offered both by the Group and externally.”
Since the pandemic began Huma has only visited her scheme once a week and has had to wear protective clothing. Touching on how her family have dealt with the fact that she’s continued to work on the frontline during the virus outbreak she said: “It was difficult for my family at first as they were concerned about me working with high-risk people because of the obvious dangers, also my son is at high risk due to a medical condition.
“Like most other people I try to protect myself the best I can. But my family understand the important role that I play. I’m there to support all our residents, however I can and to provide advice to help everyone to maintain their independence and wellbeing.”