On the 1 November, we started providing a service to the customers of Triathlon Homes. This small housing association provides affordable housing in the former Olympic Village in Stratford. There are 1,379 homes.
Triathlon Homes is a three way partnership between the Group, L&Q and First Base - we collectively own the properties. The Triathlon Board has been looking for a new housing association to provide the service, and we were honoured to be asked!
It’s a great opportunity for us to deliver excellent customer services to a new group of residents. Customer service calls are handled by our Customer Service Centre, and repairs are carried out by out in-house team, Southern Maintenance Services.
Triathlon will continue to exist as an independent company, we will be acting as a management agent for the properties. Over the next few weeks there will be more information on the new service, and our new colleagues.