GLA Equality, Diversity and Inclusion action plan

Our action plan:




We will eliminate discrimination and have an inclusive work environment where staff respect and value each other’s and our customer’s diversity and wellbeing. Managers and leaders at all levels demonstrate inclusive leadership and promote Equality, Diversity and Inclusion.  Our Board will also champion our commitment to Equality, Diversity & Inclusion and ensure that the Group keeps a clear focus on this aim.

Theme 1: Organisational equality, diversity & fairness.

Our established Wellbeing Team within our Human Resource function will continue to oversee and ensure the delivery of activities, resources and programme of events to support employee wellbeing, to raise employee awareness and to celebrate diversity within the Group. This is supported by Wellbeing  and Diversity Network Champions  who are colleagues from different parts of the business..

Our Network Groups will continue to champion and support colleagues along key diversity themes and to support the delivery of the Employee Wellbeing and awareness programme.

We will ensure that each Diversity Network and its champions will have a highly visible role and each Network is sponsored and supported by a Diversity Champion from within our senior leadership group.  We will publish quarterly newsletters to update the Group on their network's activities.

We will organise an annual Group-wide Equality, Diversity and Inclusion conference to bring people together to share ideas and promote the work of the Networks.

We will continue membership with  'Inclusive employers' and promote the use of their resources.


We will develop and create a diverse, representative workforce at all levels, which reflects the Group’s geography and customer base, including our Board and Committee structures.

Theme 1: Organisational equality, diversity & fairness.

Together with our REACH network who champions colleagues with diverse race, ethnicity and cultural heritages, we will collaborate on an External Leadership Development programme, aimed at supporting colleagues to improve ethnically diverse representation at senior management and leadership levels.

We will ensure that all managers are trained in our latest recruitment and selection processes as well as on equality, diversity and inclusion. 

We will work with our in-house diversity networks and diversity champions to manage a review of the Group's policies and procedures to ensure these align with our Diversity & Inclusion aims

We will continue to support learning and development opportunities for colleagues at all levels

We will work towards Stonewall 'Top 100' employer accreditation


We will deliver services to customers in a way that ensures equality and respects the diversity of our customers and the communities in which they live and supported by our working with partners who share our vision on ED&I

Theme 2: Sustainable and diverse supply chains

We will review the Group' procurement processes to ensure that existing and potential suppliers align with the Group's commitment to Equality, Diversity & Inclusion and to ensure that social value opportunities are considered in all procurement activity

We will develop an Environmental Sustainability Strategy which includes encouraging our suppliers to reduce their environmental impact

Theme 3: Working together with Londoners

We will work with our customers to establish 'Specialist Advisory Panels' to support our work across specific diversity strands.

We will develop an action plan for a range of activities to involve our customers with our commitment to Equality, Diversity and Inclusion and to Environmental Sustainability