Your home
Looking for a home
Making lives better
About us
You are in :
Customer complaints matter to us. Through our survey programme, focus groups, customer steering and scrutiny panels we understand that this is a key area. We are dedicating time and resources to understand what we are doing right, but also to understand where and how we can improve.
On this page you will find regular updates on our findings based on complaints and how we are learning from them as well as information about how the page will develop in the coming months.
Read our commitment to equality and diversity as an employer, landlord and partner.
ReadWhy learn from complaints?
We aim to learn a lot from you, our customers, by listening to your complaints and taking the necessary steps forward to improve the services we offer. Complaints can tell us:
How do we learn from complaints?
Our aim is to maintain a simple and effective approach to learning from complaints that turns insight into action. We do that by:
What’s next?
From April this page will be regularly updated to publish the results of the most recent review that has been shared within our governance structure. A video commentary will also be included to explain the root causes, improvement themes and actions.