Performance and learning

We’re updating this page each month so that you can see how we are performing and the lessons learnt.

The Housing Ombudsman requires us to learn from individual complaints and the wider systemic themes that emerge and they’re a great opportunity for us to listen, learn and improve from what our customers tell us. Therefore, we are dedicating time and resources to understand what we are doing right, but also to understand where and how we can improve. Each month, you can access a visual report of the key information to show us learning from complaints. We will also share more information in our resident newsletters and annual review.