Insurance

Find out more about home and contents insurance.

Contents insurance

While many people often hope that nothing will happen to their belongings, sometimes things can go wrong unexpectedly.

With a special scheme called My Home, arranged in conjunction with the National Housing Federation, you can protect your belongings and gain peace of mind knowing if the unexpected happens, that you have cover.

Vist the My Home website to find out more.

*Note: Southern Housing Group does not provide contents insurance cover.

Building insurance

The buildings insurance cover we provide is individual to your property. The policy covers all the normal perils such as fire, flood, vandalism and subsidence.

There is an excess of £75 which all leaseholders have to pay for each and every claim they submit, this increases to £1,000 for subsidence related claims.

Please note: From 1st November 2021, the excess for leaseholder claims will be rising to £250 per claim

NOTE: If the leaseholder has sublet the property, then loss of rent and alternative accommodation are not covered under the policy in the event that the property is uninhabitable due to a listed event.

In order to claim you are required to contact Zurich Municipal on 0800 0280 336 directly. If you are claiming for theft or malicious damage you must have a valid crime reference number which is issued by the Police when you report the incident. This reference number must be obtained prior to submitting the claim.

Please see the summary of cover for leaseholders and shared owners (2020-2021)

Some of our stock is managed by External Management Agents (EMAs) who also have responsibility for insuring those properties, which means claims need to be submitted to them directly. However this does not apply to all properties managed by EMAs.

If you are unsure who has responsibility for the insurance of the property you live in please refer to your regional Housing Officer, who will be able to clarify this for you. Your Housing Officer or Caretaker will be able to provide you with their contact details.

If you are a rented tenant your building's insurance cover is included within the rent you pay. Regardless of your tenure type (whether leasehold or rented) it is solely your responsibility to take out contents insurance.

Insurance portal

All liability claims are managed and dealt with by our insurers, Zurich Municipal. If you are a third party solicitor our portal ID code is C00108. 

Internal / external claims can be notified directly to insurers where required - click here for more information

For all insurance related queries please email insurance.department@shgroup.org.uk