We take our data protection responsibilities seriously and want to keep you informed about how we use your personal data.
We use your personal information to validate your right to social housing rental properties, which includes assessing your suitability to rent a property, assessing your ability to sustain the tenancy, and to manage parking schemes.
We consider the information we hold about you is what you would reasonably expect us to hold. It includes contact details, financial details (including external credit reference checks, affordability checks, payslips, bank statements, NI number), lifestyle and family details, health information (date of birth, physical and mental health details), immigration status, address history and landlord reference checks (rent arrears, anti-social behaviour), criminal convictions and offences, next of kin, and powers of attorney.
We also process personal data to meet our equality and diversity objectives. We will hold information about your race and ethnicity, sexual orientation and religion.
If you request a car parking space, we will process data including car registration, insurance, and driving licence details to enter into and uphold the contract.
We also hold personal information about members of your household. This is partly necessary for compliance with legal obligations and partly in our legitimate business interests to know who resides in our properties and their circumstances.
At times we may be required to disclose your personal information to third parties including Local Authorities, utility companies, mutual exchange web-sites, landlords, police and support workers.
The personal information we hold about you is kept until we make a decision on your application, unsuccessful applications will be deleted after two week, whereas successful ones are kept for seven years from termination of tenancy.
Your data protection rights
You have the right to ask for a copy of the personal data we hold that relates to you.
If you can show that information we hold about you is incorrect or misleading you have the right to have it corrected.
You can ask us to delete personal data relating to you in certain circumstances, where we do not require it to meet a legal obligation. You can also request or restriction of processing so that your records are maintained beyond our usual retention period.
You have the right to object to processing on the grounds that it causes you damage or distress and the right to take away a copy of your personal data in electronic format in certain circumstances.
If you are unhappy about the way we use your personal data or the way in which we respond to your request to exercise your data protection rights, you can contact our Data Protection Officer at firstname.lastname@example.org but you also have the right to lodge a complaint with a supervisory authority, the Information Commissioner at the Information Commissioner’s Office, Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 5AF.
Southern Housing Group is registered at Fleet House, 59-61 Clerkenwell Road, London EC1M 5LA. You can contact our Data Protection Officer, Kat Worth at this address.