We take our data protection responsibilities seriously and want to keep you informed about how we use your personal data.
We use this information to provide care, support and assistance to customers and residents, to help them maintain their home and independence, and to meet our regulatory and contractual requirements.
We consider that the information we hold about you is information you would reasonably expect us to have. This includes your name, contact details, health information, financial details, family details, physical and mental health details, criminal record details, history at property, antisocial behaviour information, compliments and complaints, other services they use, housing history, cultural information, police reports, safeguarding info, council services, health services, specialist providers, living wills, power of attorney, deputyship, invoices, historic information, driving licence, DDS checks, training records, declaration of interest, return to work, capability info, formal and informal notes, passport, employment contract, and relatives info.
We may disclose your personal information to third parties including NHS professionals, social workers, service providers, GPs, police, and partner agencies.
We respect the rights of data subjects by holding the minimum information required to meet our legitimate business requirements, therefore we hold for information for six years after the end of your lease.
Your data protection rights
You have the right to ask for a copy of the personal data we hold that relates to you.
If you can show that information we hold about you is incorrect or misleading you have the right to have it corrected.
You can ask us to delete your personal data in certain circumstances, where we do not require it to meet a legal obligation. You can also request or restriction of processing so that your records are maintained beyond our usual retention period.
You have the right to object to processing on the grounds that it causes you damage or distress and the right to take away a copy of your personal data in electronic format in certain circumstances.
If you are unhappy about the way we use your personal data or the way in which we respond to your request to exercise your data protection rights, you can contact our Data Protection Officer at firstname.lastname@example.org but you also have the right to lodge a complaint with a supervisory authority, the Information Commissioner at the Information Commissioner’s Office, Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 5AF.
Southern Housing Group is registered at Fleet House, 59-61 Clerkenwell Road, London EC1M 5LA. You can contact our Data Protection Officer, Kat Worth at this address.