We take our data protection responsibilities seriously and want to keep you informed about how we use your personal data.
We will process your information in relation to applying for funding for cavity wall insulation, as well as energy/water grants to clear debt or access benefits.
We consider that the information we hold about you is information you would reasonably expect us to have. This includes your name, contact details, transaction history, and financial details. We hold these as they help us work to sustain tenancies financially and obtain grants for social and affordable rent tenants. This falls under our legitimate business interest.
It is also in our business interests to make sure that we are able to gain support in order to help facilitate sustainability.
We keep your personal information for seven years from the end of your tenancy.
We may disclose your personal information to third parties including consultants, contractors, professional teams, support agencies, local authorities
Your data protection rights
You have the right to ask for a copy of the personal data we hold that relates to you.
If you can show that information we hold about you is incorrect or misleading you have the right to have it corrected.
You can ask us to delete your personal data in certain circumstances, where we do not require it to meet a legal obligation. You can also request or restriction of processing so that your records are maintained beyond our usual retention period.
You have the right to object to processing on the grounds that it causes you damage or distress and the right to take away a copy of your personal data in electronic format in certain circumstances.
If you are unhappy about the way we use your personal data or the way in which we respond to your request to exercise your data protection rights, you can contact our Data Protection Officer at email@example.com but you also have the right to lodge a complaint with a supervisory authority, the Information Commissioner at the Information Commissioner’s Office, Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 5AF.
Southern Housing Group is registered at Fleet House, 59-61 Clerkenwell Road, London EC1M 5LA. You can contact our Data Protection Officer, Kat Worth at this address