Our customers are at the heart of everything we do, and their involvement and feedback directly shapes the services we deliver.
It’s important to us that all our customers across the Island have a say in the service they receive. This helps us make sure what we offer is customer-led, relevant, and useful.
Here are some of the ways our customers help us do things:
A dedicated team
Our Quality Assurance and Engagement Team make sure we deliver excellent customer service though listening and learning from our customers to understand how we can do things better.
The Monday Group
Our Monday Group is a customer-led initiative for people with learning disabilities to gain skills, grew confidence and interact with others by setting up and running events and activities that benefit others in the community. One example is the Quarr Abbey gardening project, where customers grow and sell their own produce.
Supported Involvement Day
We involve our customers in events and activities, such as Supported Involvement Day, which celebrates our supported customers and those who work with them. The day is a great way for our customers to give us their input, and they also help us choose the activities we run.
Our customers pay a key role in setting up and running regular and inclusive events at all our schemes. These include day trips, evenings out, film nights, cookery and first aid courses, crafting lessons, and sporting activities.
Though our customer roles programme, our customers have official roles in informing and shaping the way we deliver our services. These roles include helping new residents settle in, working with staff to produce service information, helping with staff training and recruitment, and representing the views of other customers.
Focus groups and surveys
Regular focus groups and customer surveys help us better understand what our customers are thinking, what their needs and priorities are, and how effectively we are helping them.