Customer charter

Our aim is for our sheltered housing customers to feel safe and secure in their homes. 

Our sheltered housing customer charter sets out the standard of service our customers can expect and reflects our commitment to delivering excellent customer service. 

We will:

  • Help you maintain your independence, health and wellbeing
  • Treat you fairly, with dignity and respect
  • Deliver a consistent, flexible and professional service that meets your individual needs
  • Communicate with you in a clear, accessible and timely way
  • Help you understand and manage your tenancy