Our aim is for our sheltered housing customers to feel safe and secure in their homes.
Our sheltered housing customer charter sets out the standard of service our customers can expect and reflects our commitment to delivering excellent customer service.
We will:
Help you maintain your independence, health and wellbeing
Treat you fairly, with dignity and respect
Deliver a consistent, flexible and professional service that meets your individual needs
Communicate with you in a clear, accessible and timely way
