It’s how we listen to and work with residents to provide opportunities to improve and co-produce our services. You can get involved through feedback, scrutiny and partnership working.
You’re the expert…
We believe that your input should be a central part of how we manage homes and tenancies. We’re going to be writing our involvement strategy later this year and we want your ideas.
We want to provide opportunities at every level for you to work with our teams to design and deliver services. From filling in the occasional survey to sitting on our governing board – there’s room for you to tell us what you think.
Meet your new Customer Involvement Team
Kerry is a Customer Involvement Manager and has been working in housing for nearly 30 years. Outside of work Kerry enjoys baking.
Paulina Cumbicus is a Customer Involvement Officer for London and the north area. Paulina is a huge football fan and could never give up playing it.
Steven Martin is a Customer Involvement Officer for Sussex, Surrey, Kent and Essex. Steven is a keen amateur dramatic actor and enjoys dabbling in playwriting.
Johanna Winch is a Customer Involvement Officer for Isle of Wight, Hampshire, Berkshire and Wiltshire. Johanna is a Rainbow Leader for Girlguiding UK.
What we’ve been up to
During a number of consultation events in June and July this year, we spoke to over 600 residents to find out what’s important to them and how they would like to get involved with the Group.
Based on their feedback we’ve developed a structure that will enable all residents to become involved in a way that suits them. We’ve been recruiting to the new Customer Scrutiny and Resident Steering Panels and they will be in place, completing their inductions during January 2020.
These panels speak directly to our board – they will be a key part of how we improve as a business over the coming years. Although only a small number of residents are on the panels, we want every resident to have an opportunity to feed into scrutiny projects and services across the Group.