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What do I need to claim Universal Credit?
Everyone who claims Universal Credit will need:
Depending on your circumstances, you may also need to provide:
What can I expect when I claim Universal Credit?
Step 1 - The online claim
This usually takes people about 45 minutes to complete. It’s a good idea to have all of the information you need ready before starting the claim, but don’t worry; you can save your claim and come back to it later if you need to.
Step 2 – Confirming your identity
When you’ve completed the online claim form you will be asked to confirm your identity. If you have a UK passport or driving license and a bank card then this can usually be done there and then online. If you can’t confirm your identity online then you will need to do this at your initial appointment instead.
Step 3 – Booking your initial appointment
Next you’ll be given the contact details for your local Jobcentre and asked to arrange an appointment. This needs to be within seven days of your phone call, so check your diary before calling.
Step 4 – Attend your initial appointment
You’ll meet with someone at the Jobcentre who will go through your application with you, perform an identity check if necessary, and give you a Personal Security Number. Keep this safe as you will need it next time you log into your online claim journal.
They will also discuss what happens next, which will depend on your circumstances, and they should offer you the opportunity to take an advance payment. Don’t worry, you don’t need to decide there and then - you can request an advance any time between the initial appointment and first payment.
How can I pay my rent?
If you’re unsure about or having difficulty with any part of the claims process, the Community Investment team are here to offer advice and support. You can call us on 01403 224501 or email firstname.lastname@example.org and speak to one of the team today!