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Southern Housing Group works hard to make sure that our services meet your needs. We need your feedback to do this. Our aim is to improve the service residents receive and to ensure that our policies, procedures and strategies are clear and understandable
We will be publicising on this webpage our current involvement projects and if you are interested in any of these please email us on firstname.lastname@example.org stating what project you are interested in (it can be more than one).
During this unusual time, we are only able to offer involvement opportunities remotely – this could be phone, email, competition of surveys or participating in virtual focus groups. If your preference is still face to face focus or task and finish groups, we will make a note of this and contact you again when we are able to start arranging these.
Resident Involvement Communication Options
Over the last few weeks we have been reviewing our involvement options, specifically the Communications heading, which may be quite broad and could result in you being contacted by us for quite a variety of projects. We have also been working with the Communications Team who have been publishing some resident blogs on Southern Housing Group Website and social media which you may have seen.
Following on from this we would like to identify resident’s preferences when it comes to the communication option. The options are:
If you have previously informed us that you have an interest in communications and you have an email address look out for an email from the team giving more details on each of these opportunities.
This is a great opportunity to ensure we tailor our communication option around your interests and develop the option with you. If you have any questions or would like to sign up to any of the communication options, please do not hesitate to contact us by emailing email@example.com
Resident involvement in Procurement
Are you interest in Procurement? Do you want to support our Procurement Team through the process of obtaining services and large-scale contracts?
We are looking to recruit and train residents to join our Procurement Panel. Members of the Panel will be fully involved throughout each stage of the Procurement process. This can include high level project group meetings, speaking at contractor open days, looking through the responses to Invitations to Tender and Pre-Qualification Questionnaires and being fully involved in the interview stages to ensure that the needs and priorities of our customers are considered, and that our money is spent in the right places.
If you are interested in joining our Procurement Panel or would like more information, please contact up on Resident.Involvement2@shgroup.org.uk
Resident Digital Survey
During this unusual time, we are contacting resident by online or by phone and if this wasn't identified as your preferred contact method, please accept our sincere apologies but we are having to look at all ways to communicate and engage with as many involved residents as possible. This digital survey is the start of our journey exploring new ways of involving residents digitally as the COVID19 situation has shown us we still need to be accessible for residents despite being unable to be out and about on the estates and schemes.
This survey will help us understand what support residents require to get online, the barriers, any training required and how this may fit into our expense policy to ensure we get it right for residents. Please complete our digital survey and help us become more informed on how residents can engage with us via the internet. This survey closes on 31 July 2020
Communal Tree Strategy
Our colleagues in Maintenance and Housing are creating a project to help Southern Housing Group make proactive arrangements for works on communal trees.
Are you interested in the contracts or communications, with an interest in how your communal areas are maintained? If so, please contact us to register your interest in this project taking place during this summer at Resident.firstname.lastname@example.org
If you have already informed us of your interest in these areas, we will contact you prior to the start of the project.
Alterations and Improvements Strategy
Have you requested permission to make an alteration or improvement to your home? Would you like to take part in assisting Southern Housing Group to improve the information made available to residents as part of the application process? Please contact us to register your interest in this project.
Anti-social behaviour Website review
We know that our Anti- social behaviour service needs improvement and have started having discussions around identifying improvement opportunities and will work with all areas of the business to implement change. This all comes from the commitment to continuing to improve this service for residents.
We would like to review the information available for residents on our website. Please complete a survey by clicking here and provide feedback on how easy it is to report Anti- Social Behaviour to us. You can also complete our word version by clicking here.
The survey closes on Monday 10th August.
Calling all residents interested in Contract reviewing!
Do you have a passion for repairs and maintenance?
Our aim is to improve the service residents receive and to ensure that the contracts are fit for purpose. This opportunity will allow collaborative working and supporting our Property Maintenance & Investment team with reviewing contractor contracts?
If you are interested in joining our Contract Reviewers Panel or would like more information, please contact us on Resident.Involvement2@shgroup.org.uk
Tenancy Change Policy
We will be working with colleagues to support them in gathering residents feedback on the process of requesting a change to their tenancy, for example adding or removing someone.
Gas Safety Document Review
We will be working with colleagues to work with our Resident Reviewers to look at documents we send out to residents as part of the gas safety checks Southern Housing Group undertake.
We are looking to get our residents involved with these projects. If you would like to find out more or register your interest email us at email@example.com.
We are currently exploring Estate Inspections and the role of Estate Inspectors. We have formed a working group of staff and residents and recently undertook a consultation exercise to explore these roles.
We will be sharing the feedback from this exercise with the Working Group to develop the role of Estate Inspectors and improve the current Estate Inspection process.
Once the role of Estate Inspector has been formed, we will contact all interested residents with further details.
Get in touch if you are interested in the role or would like more information.
Resident involvement newsletters:
Click here to access the Spring 2020 edition of the Resident Involvement newsletter.
If you would like to know more about any of these projects, please get in touch with us on Resident.Involvement2@shgroup.org.uk