Useful numbers

You can call to report a repair, discuss your rent, housing options or ask anything else about living in one of our homes.

Either use the postcode search to find the right number for your address or choose from the list below to find the right number to call.

How to contact your Home Services Manager

The best way to contact your Home Services Manager is through our Customer Service Centre where our team will be able to transfer your call. Sometimes your Home Services Manager will be in an appointment with another customer, but don’t worry, our team will be able to help with any query you may have or they can leave a message asking for your Home Services Manager to call you back. You can get in touch with our Customer Service Centre by using one of the local numbers below.

If you live in:

The London boroughs of Barnet, Brent, Bromley, Croydon, Hackney, Hammersmith & Fulham, Haringey, Islington, Kensington & Chelsea, Lambeth, Lewisham and Southwark:

Call: 0300 303 1061

The London boroughs of Barking & Dagenham, Bexley, Greenwich, Havering, Newham, Tower Hamlets and Waltham Forest, or Essex:

Call: 0300 303 1773

Kent, including Medway:

Call: 0300 303 1773

East and West Sussex, Elmbridge, Mole Valley, Reigate, Banstead and Tandridge in Surrey:

Call: 0300 303 1063

Berkshire, Buckinghamshire, Gloucestershire, Hampshire, Northamptonshire, Oxfordshire and Wiltshire, as well as Runnymede and Waverly in Surrey:

Call: 0300 303 1064

If you live on the Isle of Wight:

Call: 0300 303 1772

You can reach us on social media. Tweet @SHGcustomers or like us on Facebook.

Or you can email the Customer Service Centre.

From Tuesday 7 April the Customer Service Centre opening hours are changing to Monday - Friday, 10am - 4pm.

For out-of-hours contact, please call your number listed above and you will be forwarded to the out-of-hours team.

The fax number for the Customer Accounts and Payment Team is: 01403 224 800.

If you are not a resident and have a general enquiry, call 0845 6120 021 or the relevant team below.

Our main office postal address is:

Southern Housing Group
Spire Court
Albion Way,
Horsham, 
West Sussex RH12 1JW