Your safety and the safety of your family is our highest priority. This is why we carry out gas servicing at your home. This handy guide sets out everything you need to know about gas servicing and what to do in an emergency.
What to do if you smell gas
Call the National Gas Emergency Service on 0800 111 999 at any time day or night.
We are required by law to inspect all gas appliances every 12 months. But more importantly, gas appliances, chimneys and flues could pose a serious risk to your health if they are not properly serviced and maintained
Without these regular checks and maintenance, there could be a danger of them leaking carbon monoxide poison, which is a deadly gas that you cannot see, taste or smell. Whenever we complete a Gas Service, we’ll provide you with a copy of the safety certificate within 28 days, so that you’ll know your home is gas safe. When we carry out these checks and servicing it’s also a good opportunity to see whether all appliances are working efficiently, otherwise this may result in an increase in your household energy bills.
What equipment is covered in the service?
We service and repair all gas appliances and systems that we’ve installed or that we own, whether they are in your home or in a communal area. We also service equipment in some properties we manage but do not own.
When we refer to Gas appliances, we’re not just talking about cookers or boilers, this also includes redundant meters or gas service pipe work. You may not have any gas appliances in your home that you can see, but we still need access to ensure your safety.
If we’re doing a safety check in your home and you own any gas appliance that’s installed, then we’ll also do a basic safety check of the appliance too. However, you’re still responsible for the condition and safety of any of your own appliances.
How do I know when my next Gas Service is due?
We hold information which shows when your last Gas Service was completed and when your next service is due. If you’d like to check when your next service is, please call our Customer Service Centre on 01403 220440 or email us at firstname.lastname@example.org. As your Gas Service is due, we’ll also send you a letter to book an appointment.
As well as annual Gas Services, we also carry out gas safety inspections every time a property is let to a new customer. If you’ve just moved in and would like to know when yours is due, then please get in touch.
What will happen if I don’t allow a gas engineer into my home?
If our contractor is unable to gain access to your home then this could put you, your family and others at risk. If we are unable to complete your Gas Service for this reason, this may be a breach of your tenancy agreement and it may result in us forcing entry or ending your tenancy. Your agreement mentions that you must allow our gas engineers into your home to carry out essential checks and maintenance works.
If for whatever reason you are unable to provide us access to your home to complete a Gas Service, then we’ll try to arrange another appointment that’s convenient for you.
For your peace of mind, we only use approved Gas Safe registered engineers.
What should I do if there is an emergency?
In an emergency you can contact our Customer Service Centre, during normal office hours, on 01403 220440. For any out of hours emergencies please call Homeserve on 08457 573764 from 8pm to 8am Monday to Friday, weekends and bank holidays.
Is there anything else I need to know?
You will need to have credit on your gas and electricity meters so we’re able to complete the testing.
Someone over the age of 18 will need to be present when any of our contractor operatives visit your home.
Are you struggling with the cost of gas and/or electricity?
If you would like support or advice with your gas and/or electricity payments, then please call our Customer Service Centre on 01403 220440. We will inform your Home Services Manager who will get in touch with you to discuss any concerns you have and see how they can help you.