Keeping a pet in your home

Pets can be a lovely and beneficial addition to the home and give many of us great companionship. Therefore, we support responsible pet ownership as we understand the positive impact that they can have. However, it is important to make sure they are being kept sensibly and in a home that is suitable for them.

That’s why you’ll need to ask our permission to keep a pet in your home. You can do so by calling the Customer Service Centre on 01403 220440 or emailing We will help you complete a pet permission request form and answer any questions you may have. This will also set out what we need from you.

When considering your application we’ll look into things such as if there are any pet restrictions where you live, whether your home is suitable or whether the pet is likely to cause any nuisance to neighbours etc.

We won’t withhold permission unreasonably and if your request is refused our teams will explain why.

Some things to consider when keeping a pet:

Owning a pet can be a big decision and there are many things to think about before making the decision to do so, including:

  • What are the extra costs – such as food, equipment and vet bills?
  • Are you able to give the constant care, attention and exercise it will need?  What about what will happen when you are not at home or go on holiday?
  • How will it impact your home – taking up space, making noise and creating mess?
  • How long will the pet live and how big will it grow?

What happens when we give permission for a pet?

If we give permission to keep a pet, you will be asked to keep to the conditions and expectations set out within the pet agreement form you signed and agreed to.  These include:

  • Keeping your pet appropriately housed and under control at all times,
  • Not allowing your pet to cause nuisance, annoyance or threaten other people,
  • Not allowing your pet to cause any damage to your home or any communal areas,
  • Not allowing your pet to foul in any area that we own or manage (and immediately clear up any mess if it does!)
  • To not use your pet for commercial breeding at your property.

We reserve the right to withdrawn permission if we receive complaints and are satisfied that you are no longer keeping to our pet ownership conditions or we have concerns about the welfare of any pet.