We take anti-social behaviour seriously and believe everyone should feel safe in their home and local community. We are committed to providing you with an excellent service and if anti-social behaviour is affecting your quality of life, our trained teams are here to help and advise you. We will work with you to stop anti-social behaviour.
What is anti-social behaviour?
The types of behaviour we consider to be anti-social include (but are not limited to):
- unreasonable noise
- verbal or physical abuse
- damaging or putting graffiti on any of our properties or within the neighbourhood
- behaving in an intimidating manner
- domestic abuse
- hate crime
- substance misuse or drug dealing
Download our anti-social behaviour leaflet for more information on the types of cases we deal with.
Please click here for our anti-social behaviour and hate crime policy.
What is not anti-social behaviour?
Some kinds of day-to-day behaviour can be annoying but we would not consider them as anti-social behaviour. For example:
- normal household noise, eg. vacuuming, children playing inside, children crying, occasional door slamming
- smells from cooking
- one off parties including BBQs (providing they don’t cause an unacceptable disturbance)
- DIY within sociable hours
- noisy plumbing or appliances
- parking disputes
Our customer service teams can still help resolve these types of issues but they would not be investigated as anti-social behaviour.