Frequently asked questions


This page was last updated 14 March 2022

What are you doing to ensure residents are safe?

While we carry out the more detailed investigations into the remedial work, we have taken advice from the fire brigade and our fire safety engineers. The advice they have given helps us make sure that your homes have the right additional precautions in place to ensure your safety in the event of a need to evacuate the buildings.

We have been assured by specialist fire engineers that no additional fire safety measures are needed in the building. Please be assured that the current fire safety procedures and other building safety precautions that are in place mean that there is no undue cause for alarm. Your safety is paramount, and we are committed to keeping this situation under review on an ongoing basis as we get more information.


Timing of the work 

We are scoping and planning the work right now, so it is not possible to give an exact time for when the remedial work will start. We will share the exact details of the works with you as soon as we can. This is a complex process involving further detailed inspections, scoping the exact work and tendering for contractors whilst we ensure that we work in a Covid-safe way for everyone.


Can I stay in my home during the work? 

Yes, we think so. Due to the nature of the work, we think it is likely that we will be able to carry out the work without the need to move anyone out of their homes. Sometimes, when planning the work, we discover, that we may need access to the interiors of some homes. If that is necessary, we will discuss this with you beforehand.


What should I do if there’s a fire?

Please follow the current fire safety advice for your building.


Will leaseholders be charged for the costs of the remedial work?

Residents may be aware of statements made by the Rt Hon Michael Gove MP on 9 January 2022 regarding his proposed plans to enforce “polluter pays” legislation to ensure that developers pay for the removal of cladding material and fixing of defects on buildings of 11-18 metres in height.

Once details of any available funding for lower-rise buildings are confirmed, we will ensure that all appropriate applications are made to any funds that become available, and will update residents in individual buildings in due course.

Your safety is our first priority. Questions about how building safety remedial work is funded never stand in the way of us getting the necessary work done, however the costs of work do need to be funded from somewhere.

We will do all we can to protect leaseholders from these costs by seeking to recover them from those responsible for any building defects or from the government if at all possible.

We are investigating the potential to claim these costs from a third party, where this is available. 

As a charitable housing association, the way we are run and how we spend our money is regulated by the Government. What this means is that if we cannot find an alternative source of reimbursement for the costs of the remedial work then we have no choice but to seek to recover costs under the terms of your leases. This is because the way we spend our money is subject to strict rules and we are not permitted to write off these costs if there is an alternative option.

This is never our preferred way forward and we understand that this may be concerning for leaseholders. We hope that this will not be necessary, but it would be wrong not to be clear about the possibility at this stage.

We do not know how much the work is likely to cost at this stage. We are working on getting that information as soon as possible.


Government advice has changed. Do we need an EWS1 form?

Under the updated RICS guidance (page 8), applicable from 5 April 2021, an EWS1 form will now be appropriate for Pankhurst Avenue.

As the current expert advice is that the building in its current state would likely get an expected B2 rating which could cause issues with lenders or buyers, we will wait until the remedial works are complete when a higher rating should be achieved. Once the remediation upgrade works have been completed, we will arrange for an EWS1 form to be produced as quickly as possible.  

How can I find out more?

We will be updating these pages whenever there is new information.