Help and support

How you can get in touch...

Alternatively, there are charities you can contact for support, advice and guidance

Refuge - The national charity for women and children suffering from domestic abuse

www.refuge.org.uk 

Respect Men's Domestic Abuse Helpline - Provide help and advice for men who are suffering from Domestic Abuse.

Freephone: 0808 8010 327 (Weekdays 10am to 4pm; Call 999 if in immediate danger)

www.mensadviceline.org.uk

Broken Rainbow National Helpline (LGBT) - Provides services to lesbian, gay, bisexual and trans people experiencing domestic abuse

Call: 0300 999 5428 (Mon-Thu 10am-8pm; Tue-Wed 10am-5pm)

www.broken-rainbow.org.uk

National Centre for Domestic Violence - Provides fast, free emergency injunction services to survivors of domestic abuse regardless of their financial circumstances.

Freephone: 0800 970 2070

www.ncdv.org.uk

DogsTrust-Freedom Project - Dogs Trust Freedom Project is a dog fostering service for people fleeing domestic abuse and going into refuge.  The service is available is Greater London & the Home Counties, Yorkshire, the North East, the North West, and Scotland

https://www.dogstrust.org.uk/help-advice/hope-project-freedom-project/freedom-project

Respect - f you are concerned about your own behaviour, or you’re a professional looking for help for an individual abuser

Freephone: 0800 970 2070 (Mon-Fri 9am-5pm)

www.respectphoneline.org.uk

Here is a list of local support services. If you can't find a local support service the National Domestic Abuse Helpline offers support 24 hours a day. Please call them on 0808 2000 247.

Click here to download further contact details for victims of domestic abuse 

To contact Southern Housing Group in confidence

Call our Customer Service Centre on your usual local number or email service.centre@shgroup.org.uk

How you can get in touch...

Alternatively, there are charities you can contact for support, advice and guidance:

National Domestic Violence Helpline     0808 2000 247 (24-hour helpline)

Men's Domestic Abuse Helpline             0808 8010 327 (Weekdays 10am to 4pm; Call 999 if in immediate danger)

LGBT Broken Rainbow                             0845 2604 460 (Mon-Thu 10am-8pm; Tue-Wed 10am-5pm)

Wight Dash (IoW Women's Refuge)      0198 3825 981 (Mon- Fri 10am- 4pm)

Please click here

Click here to download further contact details for victims of domestic abuse 

To contact Southern Housing Group in confidence

Call our Customer Service Centre on your usual local number or email service.centre@shgroup.org.uk

Here are some facts and figures:

Domestic-abuse related offences account for 16% of all violent crime in the UK, however it is still the crime least likely to be reported to the police.

On average 1 in 4 women and 1 in 6 men experience domestic violence in their lifetime and over 130,000 children are living in a household where there is a significant risk of domestic abuse.

Two women a week and 30 men per year are killed as a result of this nasty crime, and it’s believed that on average women will experience over 30 incidents of abuse before making a report.

What is domestic abuse and how to recognise it?

Domestic abuse is any incident or pattern of incidents of controlling, threatening or violent nature between people over 16 years of age who are or have been intimate partners or family members.

Domestic abuse can happen against men, women and young people.
Anyone can be an abuser regardless of gender or sexuality.

There are many types of domestic abuse, most common of them being:

• Psychological abuse
• Physical abuse
• Sexual abuse
• Financial abuse
• Emotional abuse

It’s important to remember that different forms of family violence such as honour based violence, forced marriages, female genital mutilation (FGM), modern slavery and self-neglect are also classed as domestic abuse. 

Our policy

Each year approximately 400 domestic abuse victims commit suicide, and it’s highly likely many of these people live in social housing.

At the Group we realise that domestic abuse has a serious impact on those affected, therefore we make it our top priority to put the person affected at the centre of what we do.

How to report domestic abuse?

You can report domestic abuse in a number of ways including in person, online, in writing or over the phone to us.

The suport we can offer:

• Your safety and that of any children will be treated with importance
• We treat each case seriously, sensitively and in confidence
• Each case is individually assessed within 24 hours
• We carry out risk assessments using a checklist specifically for this purpose except where a partner agency has already done this
• We provide the person with information and let them know about relevant support agencies
• We can offer home security where necessary upon assessment of the individual case

How do we operate?

At the Group we have a dedicated Resident Services Team that handles domestic abuse cases.

A case handler will contact the person suffering from the abuse to agree an action plan.

We also work in partnership with other agencies such as domestic violence units, local authorities, the police and other social landlords.

We participate in multi-agency Risk Assessment Conferences (MARAC) and have a duty to share information with other MARAC agencies about high-risk cases and those where there are child protection concerns.

How you can get in touch...

Alternatively, there are charities you can contact for support, advice and guidance:

National Domestic Violence Helpline     0808 2000 247 (24-hour helpline)

Men's Domestic Abuse Helpline             0808 8010 327 (Weekdays 10am to 4pm; Call 999 if in immediate danger)

LGBT Broken Rainbow                             0845 2604 460 (Mon-Thu 10am-8pm; Tue-Wed 10am-5pm)

Wight Dash (IoW Women's Refuge)      0198 3825 981 (Mon- Fri 10am- 4pm)

Please click here

Click here to download further contact details for victims of domestic abuse 

To contact Southern Housing Group in confidence

Call our Customer Service Centre on your usual local number or email service.centre@shgroup.org.uk