Report a concern to us

To report domestic abuse, or if you have any concerns or questions, please contact us by calling our Customer Service Centre. Here are the details:

Report Now

Send your concern here

Contact Us
Call us: 01403 220440. Lines are open 9am – 5pm; Monday – Friday. Email us at service.centre@shgroup.org.uk

Safeguarding Team

0300 0200 538 - Line open 8am-4pm; Monday -Friday

safeguarding@shgroup.org.uk

Emergency
In an emergency please call the Police on 999

National Domestic Violence Helpline
A national free helpline which is available every day of the year

Freephone: 0808 2000 247 (24-hour helpline) 

Click here for more information and contact details for assistance

What happens next?

We realise that domestic abuse has a serious impact on those affected, therefore we make it our top priority to put the person affected at the centre of what we do.

Your safety and that of any children will be treated with importance. We record all reports of domestic abuse that are shared with us.

We treat each case seriously, sensitively and in confidence. A case handler, usually someone you know, such as your Home Service Manager will attempt to make contact with you within one working day of your report.

We’ll work with you to understand your current situation to make sure that you get the right support. You will then be provided with a unique action plan.

To help support you, we may also work with other partner organisations such as Victim Support, Women’s Aid, local authorities, specialised domestic abuse services, the police and other social landlords.

We understand being safe in your home is important and we can offer additional home security where it’s necessary after an assessment of your case.

We will complete a risk assessment checklist with you to identify the support you need and the level of risk you and your household may be at. In high risk cases we may make a Multi-Agency Risk Assessment Conferences referral to share information with our partners to make sure that we’re all working together with you to help keep you safe.

If you are reporting domestic abuse on behalf of someone and wish for your details to remain confidential, these would not be disclosed.

For more information you can read our Domestic Abuse policy here