Repairs

Routine Repairs

You can report routine repairs at any time through our online repairs service, or by telephone through your local contact number during office hours; Monday to Friday 8am to 5.30pm.

Before you report your repair, you may want to check your repair responsibilities. The responsibility for repair work will be different depending on whether you are renting a property, are a leaseholder, or a shared owner.

We may charge you for repairs that we carry out which are your responsibility; or are caused by damage by you, your household or a guest.

Emergency Repairs

To notify us of an emergency repair call your local contact number - we operate an out of hours service for emergency repairs so if you are calling outside our usual opening hours you can still report an emergency repair 24/7.

We treat a repair as an emergency if there is an immediate risk to safety, security or health. We will repair, or make safe, as soon as possible and always within 24 hours.

Emergency Repairs include:

• Dangerous structures
• Burst pipes or other major plumbing repairs
• No heating or hot water to your property between 31 October and 1 May
• No lighting to a communal staircase

If you need to report a gas leak, please call the National Grid on 0800 111 999