The 24 hour waking watch service will still continue at Eastgate. Parkguard (who provide the service and are also service provider to local authorities and a number of police forces) have confirmed that during the COVID-19 outbreak, a waking watch service is considered as an ‘essential and critical service’ and therefore their business continuity plans mean the service won’t be impacted during this time.
Your safety is our priority, so please ensure you follow the following safety advice:
Make sure you have a working smoke alarm – If you notice your smoke alarm not working or damaged please contact the Service Centre and they can organise a replacement. Find our contact number here.
Do not use lifts if there is a fire.
We’ve listed some of the things that can be a fire hazard on balconies and these include:
Smoking materials – of any description including the smoking of cigarettes.
Screening or matting of any description
Rubbish or materials for recycling
Mirrors and glass ornaments that may focus the sun’s rays
Fuel or flammable liquids
Storage - for example small sheds
If you have any of these items on your balcony or anything else that could cause a fire please would you make sure that these are removed as soon as possible. If you need any assistance with removing anything please let us know - we would be happy to advise.
Keep corridors and exits clear – Obstructions can block your and others escape route, fuel the fire and prevent the fire service getting in to put out the fire.
Don’t leave items like bikes, buggies or mobility scooters in communal corridors.
If there is a fire, the evacuation policy is to leave the building straight away and go to the meeting point which is the car park at the rear of the building.
We have Fire Marshalls on site 24 hours a day. Their job is to alert residents if there is a fire and will also assist everyone, including the elderly and vulnerable to evacuate the building in a safe and timely manner.