Repairs responsibilities

Rented tenants

You are responsible for minor running repairs and the replacement of minor items in relation to the property.

We are responsible for keeping in good repair the structure and exterior of your property, as well as any installations we provide for space heating, water heating and sanitation and installations for the supply of water, gas and electricity.

We are responsible for repairs to the communal areas and facilities that you have shared use of with your neighbours.

Where third parties such as managing agents are responsible for repairs, we will communicate and work closely with them to ensure the service you receive is satisfactory.

Group Responsibility

• The Group is responsible for keeping the structure and exterior of the property in good repair.
• We will also keep in good repair and working order any installations we provide for space heating, water heating and sanitation and installations for the supply of water, gas and electricity.
• We will take reasonable care to keep the common entrances, halls, stairways, lifts, passageways, rubbish chutes, paths, grounds, roadways, parking areas, communal gardens and such other facilities that we provide.
• We will manage any infestation of pests which cause a serious risk to health and safety, unless they are caused due to neglect, wilful damage or misuse of the property.
• Where we provide any furniture, fixed floor coverings or equipment as part of the tenancy, we will aim to keep them in good repair and working order.
• We are not responsible for any of the items which are referred to as your responsibility in your tenancy sign up pack or which have been gifted to you by us. This means items which we have provided but which we have agreed to give to you so that you own them and are responsible for their repair maintenance and replacement.

Tenant Responsibility

You are responsible for minor running repairs and the replacement of minor items in relation to the property. You should always check your tenancy agreement in the first instance.

Your responsibilities include:

• Unblocking sinks, baths and hand-basins
• Trimming and/or re-hanging doors when you’ve put in new carpets;Dealing with pests (unless they are in shared areas);”
• Telephone points or individual TV aerials – (repairs to communal aerial connection points should be reported to us);
• Minor fixtures such as coat hooks, curtains, curtain rails, shower heads and hoses;
• Repairs to your own cooker, fridge and other white goods (including those that we have gifted to you);
• Replacing light bulbs, fuses, disposable batteries in door bells and battery powered smoke detectors within your own home;
• Resetting or adjusting lighting and heating controls, thermostats and programmers within your own home;
• Window and door locks if your keys are lost and you are locked out, or if you have forced the lock to gain entry;
• Indoor and outdoor washing lines (except in communal drying areas);
• Replacing broken toilet seats or lids;
• Floor coverings (unless we’ve provided, or those in communal areas)
• Anything damaged by you, other occupants or guests.
  
  
• You are responsible for keeping the inside of the property clean and in good condition (including any balcony), and to decorate all internal parts of the property as often as necessary to keep them in a good decorative state
• You are responsible for keeping any private garden, which is part of the property, tidy by cutting the lawn and trimming and maintaining the hedges and bushes and by keeping it free of rubbish.
• You must not damage trees within the boundary of your home or cut down or remove any tree forming a boundary of your home without our written consent.
• You are responsible for paying the cost of any repair or maintenance that you are responsible for and which we have to carry out, either because you have failed to do so, or because you have asked us to do the work for you.

Leaseholders and Shared Owners

If you are a Leaseholder or Shared Owner, you are responsible for all repairs inside your property.

If you live in a flat, we will carry out repairs to the structure of your building and any communal areas and facilities that you have shared use of with your neighbours.

If you live in a house, you are responsible for all the repairs to your home.

For information on any specific repair responsibilities you should refer to your lease.