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Southern Housing Group works hard to make sure that our services meet your needs. We need your feedback to do this. Our aim is to improve the service residents receive and to ensure that our policies, procedures and strategies are clear and understandable
We will be publicising on this webpage our current involvement projects and if you are interested in any of these please email us on firstname.lastname@example.org stating what project you are interested in (it can be more than one).
During this unusual time, we are only able to offer involvement opportunities remotely – this could be phone, email, competition of surveys or participating in virtual focus groups. If your preference is still face to face focus or task and finish groups, we will make a note of this and contact you again when we are able to start arranging these.
Alterations and Improvements Strategy
Have you requested permission to make an alteration or improvement to your home? Would you like to take part in assisting Southern Housing Group to improve the information made available to residents as part of the application process? Please contact us to register your interest in this project.
This consultation will be taking place week commencing the 28th September 2020 by online survey, a chat over the telephone or a zoom meeting, Thursday 1st October 2020 from 6.30pm.
We are also asking residents to take part in the second phase of this project - assisting the Project Team to create a process and Policy for alterations and improvements. This part of the consultation is due to take place on
Employment Support Service for Residents
We are a business with social objectives and reinvest every penny of our profits in new homes and improving our services, making meaningful contributions to people’s lives and helping local communities thrive. Southern 360 provides care, support, independent housing for later life and community investment services for us. The Employment Service has been reformed to deliver more projects to support our residents into employment and training. We would like to get feedback from our residents to better understand what residents would like or need from the Service going forward.
Please click here to complete our survey.
The survey should take approximately 13 minutes to complete and will close on 30 September 2020.
If you have any questions or would like to provide feedback via another method, please contact email@example.com
Resident Involvement Communication Options
Over the last few weeks we have been reviewing our involvement options, specifically the Communications heading, which may be quite broad and could result in you being contacted by us for quite a variety of projects. We have also been working with the Communications Team who have been publishing some resident blogs on Southern Housing Group Website and social media which you may have seen.
Following on from this we would like to identify resident’s preferences when it comes to the communication option. The options are:
If you have previously informed us that you have an interest in communications and you have an email address look out for an email from the team giving more details on each of these opportunities.
This is a great opportunity to ensure we tailor our communication option around your interests and develop the option with you. If you have any questions or would like to sign up to any of the communication options, please do not hesitate to contact us by emailing firstname.lastname@example.org
Tenancy Change Policy
We will be working with colleagues to support them in gathering residents feedback on the process of requesting a change to their tenancy, for example adding or removing someone.
Section 20 Guidance and Policy Reviews
We are currently reviewing Section 20 Customer Consultation Guidance, Section 20 Policy and External Management Agents Policy with residents.
We believe it is essential that customers are involved in our policy review process. You can help us to ensure that our policies remain fit for purpose and continue to meet the needs of our customers and our business.
Policies support us with:
To support our policies, we also develop Guides to help residents understand why we are doing what we are doing.
Section 20 applies to customers who pay a variable service charge and is a legal obligation when planned services or repair works exceed certain limits and may possibly result in the cost being added to their service charge. Section 20 is designed to ensure that customers get an opportunity to have a say when Southern Housing Group (SHG) are planning bigger or more expensive services or planned works.
If you would like to take part in this project please contact us on email@example.com the closing date for feedback is Wednesday 23 September 2020.
Estate inspections and the role of estate inspectors:
We are currently reviewing the recommendations made to the Group by the working parties formed of residents and colleagues from teams including housing, maintenance and estate care.
If you have not informed us of your interest in the role of estate inspector and would like to be sent details when the role has been defined, please contact us. Resident.Involvement2@shgroup.org.uk
Resident Involvement in Procurement and contract reviewers
Training for residents interested in procurement has been confirmed for the 21st and 30th September and 5th and 6th October. Michael Campbell is one of our involved residents who tells us of his previous experience with being involved with our procurement opportunity. Click here to read more.
We have now shared residents’ feedback on the current process for reporting concerns with trees on SHG’s communal land with the Project Team. We also provided the Project Team with residents’ expectations of the service provided by a contractor undertaking the planned maintenance of trees.
The Project Team will be using the feedback to assist them when asking tenders (bids) to answer questions when applying for the contract.
Trained residents in procurement and contract reviewing will be assisting the Project Team with aspects of the scoring ABC interview process.
Estate inspectors will be asked to help monitor the standards required of the winning tender when the contractor commences from the next financial year, April 2021.
New Online Repairs Service
In August we held a Zoom focus group in addition to conducting one to one zoom or telephone calls consultations to gain feedback from the resident working party on the raising and scheduling a repair and entry to the new online repairs service.
The first region to trial the portal will be the southern maintenance service area.
Later this year the working party will be testing the rescheduling and tracking features of the new online repairs service.
We will be sharing a frequently asked questions and recommendations taken forward to the residents taking part. A report will also be provided on this page.
Anti-social behaviour Website review Survey
We have now closed the survey for this review and will be sharing resident feedback with the service improvement working group. The website review is one of the improvement opportunities identified and we would like to thank all residents that provided feedback. Your involvement will form part of our commitment to continuing to improve this service for residents.
Summer 2020 Resident newsletters
Cick to read the following:
We are committed to sharing with you the recommendations and outcomes from projects that involved residents have recently undertaken. Please see below for links to the reports for completed projects: