Looking for a home
Making lives better
Are you interested in being part of the following Resident Groups?
Ethnic Minority (BAME), LGBTQ+, Physical Wellbeing, Mental Wellbeing, Older Persons and Younger Persons, Home Owners, High Rise/Blocks?
We are asking residents what they feel the priorities of these resident groups should be, what they should be called and how residents would like their groups to engage with Southern Housing Group.
If you haven’t already informed us of your interest in being part of any of these resident groups or what you feel the priorities should be, please contact us by email Resident.Involvement2@shgroup.org.uk
Alterations and Improvements Strategy
We are asking residents to take part in the second phase of this project - assisting the Project Team to create a process and policy for residents interested in making an alteration or improvement to their home. This part of the consultation is due to take place during Week Commencing 12th October 2020. An evening Zoom focus group will be held in addition to one to one Zoom and telephone calls.
If you would like to share your experience and help shape the new process - please contact us here: firstname.lastname@example.org or by calling Steve Martin on 07796274648.
User Experience Group
The purpose of this group is to involve our residents in monitoring the performance of the service that residents receive when they contact Southern with any enquiry. Our aim is to improve the service residents receive and to ensure that the service meets resident’s needs. This opportunity is available for any resident to take part in.
Residents will be supported by their Customer Involvement Officer who will go through this process with you before you undertake any monitoring.
All we ask is that you:
We require several pieces of information for each contact:
There is space for you to add any additional comments at different points of your experience.
Using our record form you can work out how the service you actually received compared to what we said you could expect.
In return we will use the information to monitor performance and to discuss any performance issues with the relevant department. Your identity as a User Experience member remains anonymous. We will also report the results quarterly to our Customer Insight Team and other relevant groups. Please note we will share your contact details with this team to enable them to follow up with residents should there be further information required.
If you have any difficulties, queries or require more copies of this form or pre-paid envelopes, then please contact us using 07593 021140 or email email@example.com
Resident Involvement Communication Options
Over the last few weeks we have been reviewing our involvement options, specifically the Communications heading, which may be quite broad and could result in you being contacted by us for quite a variety of projects. We have also been working with the Communications Team who have been publishing some resident blogs on Southern Housing Group Website and social media which you may have seen.
Following on from this we would like to identify resident’s preferences when it comes to the communication option. The options are:
This is a great opportunity to ensure we tailor our communication option around your interests and develop the option with you. If you have any questions or would like to sign up to any of the communication options, please do not hesitate to contact us by emailing firstname.lastname@example.org
The Social Housing White Paper is coming – Strengthen the Resident Voice
There are signs from the Government that before the end of the year, we may finally see the publication of the ‘new deal’ for social housing’ White paper.
Government Ministers produced the precursor to this – the Social Housing Green Paper in August 2018 in response to the tragedy of the Grenfell fire on 14 June 2017.
The aims of the Green Paper were to rebalance the relationship between residents and landlord, provide safe, secure homes and tackle stigma.
Many residents were asked for their views on social housing; almost 1,000 tenants shared their views with ministers at 14 events across the country and over 7,000 residents submitted their opinions, issues and concerns online.
This was to have a national conversation about the role, purpose and future of social housing and how best to help those who live in it. The Government set out in the Green paper reforms based on five principles:
Several Southern Housing Group residents attended the Government sessions in London and Kent. John Furmidge a member of the Resident Steering Group told us that the session was a worthwhile exercise and that he felt that the ministers in attendance were really listening to the concerns of residents. John said “the issue of stigma was the biggest concern for residents who want to live in a safe and secure home. I am looking forward to reading the White Paper particularly the increased emphasis on resident participation and a national voice for reside. It has taken a long time to get to this stage and I look forward to seeing the support in place for social housing, providers of social housing and residents”.
After a Green Paper, the White Paper is issued by the Government. White papers are policy documents produced by the Government that set out their proposals for future legislation.
It is hoped that the White Paper will set out requirements to strengthen resident voices in social housing based on the principles listed above. When the White Paper is produced, we will be giving residents opportunities to discuss the White Paper and what it may mean for resident involvement at Southern Housing Group.
Tpas -The tenant engagement experts, will also be holding some round table workshops to examine what this will mean to residents. We would like to support residents to participate in these.
If you would be interested in finding out more or be part of these consultations, please contact email@example.com