We have completed a number of involvement projects and have produced reports with information on consultations, feedback and recommendations. Visit our Resident Involvement Library to read these reports
Estate inspections and the role of estate inspectors:
We are currently reviewing the recommendations made to the Group by the working parties formed of residents and colleagues from teams including housing, maintenance and estate care.
If you have not informed us of your interest in the role of estate inspector and would like to be sent details when the role has been defined, please contact us: Resident.Involvement2@shgroup.org.uk
Resident Involvement in Procurement and contract reviewers
Training for residents interested in these opportunities have now concluded. Michael Campbell is one of our involved residents who tells us of his previous experience with being involved with our procurement. Click here to read more.
We have now shared residents’ feedback on the current process for reporting concerns with trees on SHG’s communal land with the Project Team. We also provided the Project Team with residents’ expectations of the service provided by a contractor undertaking the planned maintenance of trees.
The Project Team will be using the feedback to assist them when asking tenders (bids) to answer questions when applying for the contract.
Trained residents in procurement and contract reviewing will be assisting the Project Team with aspects of the scoring ABC interview process.
Estate inspectors will be asked to help monitor the standards required of the winning tender when the contractor commences from the next financial year, April 2021.
New Online Repairs Service
From the 9th September 2020, the New Online Repair Service went ‘live’ in the Southern Maintenance Service (SMS) area. Residents in this area are now able to raise and schedule a personal or communal repair.
Later this year, residents that have been involved at each stage of testing will be giving feedback on the tracking of personal repairs and the rescheduling of appointments.
Southern Housing Group will advise Wates and DW residents when the service will be ‘live’ in their areas.
The Customer Involvement Team will also share this information with residents.
Anti-social behaviour Website review Survey
We have now closed the survey for this review and will be sharing resident feedback with the service improvement working group. The website review is one of the improvement opportunities identified and we would like to thank all residents that provided feedback. Your involvement will form part of our commitment to continuing to improve this service for residents.
An overview of “The charter for Social Housing residents- Social housing White Paper
The White paper was published by the government on 17 November. The key aims are to deliver the improvement in transparency and accountability promised in the 2018 green paper.
It also sets out a Charter for Social Housing residents, outlines plan for new regulation, reinforces the speed of dealing with complaints for the Housing Ombudsman and sets out a number of resident satisfaction measures that we will have to measure against.
Watch the video below for an outline of the key messages included or click hereif you would like to read the White Paper.