Project updates

We have completed a number of involvement projects and have produced reports with information on consultations, feedback and recommendations. Visit our Resident Involvement Library to read these reports

Resident Involvement in Procurement

• A group of residents attended Tpas training for procurement
• Involved and local residents have scored bids and sat in interview panels for development contractors for Kennaway- Hackney, The Mannings- Shoreham, West Kent College- Kent, the Tree Strategy, and the Careline Monitoring Service across all our regions to name a few
• We continue to work with teams that procure for services that affect our residents including, development, reinvestment, sheltered services, fire safety and estate care

Contract reviewers - Alliance contract

• The Alliance contract covers planned maintenance, cyclical works, and other small works to our resident’s home
• Involved residents that received training from Tpas have been involved with representing the resident voice in core and strategic quarterly meetings with teams and contractors

Anti- Social Behaviour Service improvement

• The webpage and online leaflet review, trial and feedback of the Noise App and feedback on the ‘Dear Neighbour Card’ (DNC) initiative and design were used to help improve the service
• Involved residents and service users across our regions have provided feedback
• The project team will finalise the design and produce some guidance on the DNC, the noise app is now part of the service, and we are at the last stage of the revamp of our ASB webpage and online leaflet

An overview of “The charter for Social Housing residents- Social housing White Paper

The White paper was published by the government on 17 November. The key aims are to deliver the improvement in transparency and accountability promised in the 2018 green paper.

It also sets out a Charter for Social Housing residents, outlines plan for new regulation, reinforces the speed of dealing with complaints for the Housing Ombudsman and sets out a number of resident satisfaction measures that we will have to measure against.

Watch the video below for an outline of the key messages included or click here if you would like to read the White Paper.