Ways to get involved

Keep a User Experience Diary to let us see how services are being delivered on a day-to-day. We can help you do this if needed.

Click here to download a diary sheet and complete. If you would like the diary sheet in a different format let us know.

Call Johanna on 07593 021140 to find out more or email Resident.Involvement2@shgroup.org.uk with the subject line “User Experience”

As a Mystery Shopper your role is to carry out detailed inquiries to test how well services are delivered by Southern Housing Group. Training will be provided.

Call Johanna on 07593 021140 to find out more or email Resident.Involvement2@shgroup.org.uk with the subject line “Mystery Shopper”

Join our Resident Reviewers Group and help us make our publications, letters and surveys easier to read and understand.

Call Steven on 07796 274648 to find out more or email Resident.Involvement2@shgroup.org.uk with the subject line “Resident Reviewer”

Join the Procurement Panel to work with the us to get the best value for money from our contracts. You will receive training and be involved in the scoring, interviews and awarding of the contract.

Call Paulina on 07517 988065 to find out more, or email Resident.Involvement2@shgroup.org.uk with the subject line “Procurement Panel”

Be a Contract Reviewer and assess the performance of our suppliers. If you have an interest in repairs and maintenance, then this is an opportunity to review the contracts providing customer insight and representing residents’ views.

Call Paulina on 07517 988065 to find out more, or email Resident.Involvement2@shgroup.org.uk with the subject line “Contract Reviewer”

Become an Estate Inspector to monitor the standards in your neighbourhood. If you have an interest in the frequency and standards of communal cleaning, gardening, tree maintenance, day to day repairs and major works where you live, we will provide you with training and support for this role.

Call Steven on 07796 274648 to find out more or email Resident.Involvement2@shgroup.org.uk with the subject line “Estate Inspection”

There are options to set up local resident groups to campaign for local issues, to provide activities and events that can bring people together and work with us to improve local services. 

Click here to download the Resident Group Guide.  If you would like the Guide in a different format let us know.

Call Paulina on 07517 988065 to find out more, or email Resident.Involvement2@shgroup.org.uk with the subject line “Resident Group”

Join a Panel to share your experience or interest in issues affecting Ethnic Minority (BAME), LGBTQ+, Physical Wellbeing, Mental Wellbeing, Older Persons and Younger Persons, Homeowners, High Rise & Blocks residents. You can advise us about your priorities and how you would like Southern to engage with you.

Call Steven on 07796 274648 to find out more or email Resident.Involvement2@shgroup.org.uk with the subject line “SAP”

The Scrutiny Panel is responsible for ensuring that the resident’s voice is heard at the highest level, that performance, policies, and services are scrutinised and that recommendations are considered by Southern Housing Group.

Call Johanna 07593 021140 for a chat about joining, or email Resident.Involvement2@shgroup.org.uk with the subject line “Scrutiny Panel”

Join our Resident Writers Group and share your experiences and recommendations in articles for our newsletters.

Call Steven on 07796 274648 to find out more or email Resident.Involvement2@shgroup.org.uk with the subject line “Resident Writers”